Fyle Customer Reviews 2025 | Expense Management

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Fyle

Composite Score

7.9 /10

CX Score

8.0 /10

41 Reviews Write a Review

Claim Software

What is Fyle?

Expense management powered by AI to automate receipt tracking, data extraction from receipts, real-time policy checks, dynamic approval assignment, to ensure greater policy compliance with exceptional employee experience.

Company Details

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Awards & Recognition

Fyle won the following awards in the Expense Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact
Contract Negotiation

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

Fyle Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Fyle.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Fyle?

5% Negative

2% Neutral

93% Positive

Pros

Security Protects
Efficient Service
Transparent
Reliable

Feature Ratings

Average 86

Approval Workflow

Receipt Image Submission

Expense Detail Tracking

Multi Currency

Mobile App or Mobile Browser Support

Expense Policy Aware

Desktop Browser Support

Travel Profile

Optical Character Recognition

Expense Itemization

Travel and Accommodation Booking

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Fyle Reviews

Jeffrey G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Fyle makes the expense process easier for us

Likeliness to Recommend

9 /10

What differentiates Fyle from other similar products?

How simple it is and how easy to use. He hated how laborious and time-consuming it was to gather receipts and record expenses in a report. With Fyle, it's very simple. Fyle makes it easy for me to track and control all of my company's expenses. Since I used to spend hours and hours creating expense reports, this also allows me more time to focus on other tasks.

What is your favorite aspect of this product?

I appreciate that Fyle notifies me by phone when I have a new expense and that I can record it immediately after making the purchase.

What do you dislike most about this product?

It can be confusing to use some of the filters when reviewing expenses. As an employee, I'm having trouble figuring out how to limit the results to only see the charges for which I submitted a refund request.

What recommendations would you give to someone considering this product?

Automating our expense management operations is something Fyle is tackling. Reporting is considerably easier and saves us time. A game-changer is the ability to simply send an image of my receipt via SMS and instantly associate it with my expenses. Now I can quickly and easily take a photo of my receipt instead of worrying about keeping track of a paper one.

Pros

Continually Improving Product
Reliable
Saves Time
Generous Negotitation

Darren C.

Role: Finance
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Intelligent expense management software

Likeliness to Recommend

10 /10

What differentiates Fyle from other similar products?

Fyle allows its users to set up a well-defined and adequately enforced approval process that successfully manages corporate expenditure. Uers also benefit from its intuitive mobile app that enables easy expense sheet entry.

What is your favorite aspect of this product?

Because of the software’s ability to track budget and spend, Fyle allows organizations to stick to their established budgets, eliminate unnecessary spending, and as a result, boost their savings.

What do you dislike most about this product?

Takes some time to set up automated approval workflows with Fyle so that expenses or reimbursement are routed to the correct team-member.

What recommendations would you give to someone considering this product?

Fyle is the perfect expense management software for organisations that want to minimise manual data entry, prevent unauthorised spending, and modernise their expense workflows.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Michelle G.

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Disappointed but it is fairly easy to use.

Likeliness to Recommend

4 /10

What differentiates Fyle from other similar products?

The support team was in India so it made it difficult to get quick responses.

What is your favorite aspect of this product?

Fairly easy to navigate through

What do you dislike most about this product?

Reconciliation was extremely difficult and it did not alarm you if something was already entered as a duplicate.

What recommendations would you give to someone considering this product?

Test is prior to jump in all hands.. make sure it works for what you need it for.

Pros

Helps Innovate
Security Protects

Cons

Slower Product Innovation
Less Reliable
Less Performance Enhancing

Fyle

What is Fyle?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Fyle Ratings

90 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Fyle?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Fyle Reviews

Jeffrey G.

Fyle makes the expense process easier for us

Likeliness to Recommend

Pros

Darren C.

Intelligent expense management software

Likeliness to Recommend

Pros

Michelle G.

Disappointed but it is fairly easy to use.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Approval Workflow

Receipt Image Submission

Expense Detail Tracking

Multi Currency

Mobile App or Mobile Browser Support

Expense Policy Aware

Desktop Browser Support

Travel Profile

Optical Character Recognition

Expense Itemization

Travel and Accommodation Booking

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Quality of Features

Business Value Created

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

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