What is FormAssembly?
FormAssembly is the data collection platform that transforms how organizations collect, connect, and protect data. The industry’s most trusted solution, FormAssembly empowers over 5,500 organizations to streamline data collection with a customizable form builder and form automation, seamless integrations with essential applications, and best-in-class security, privacy, and compliance standards.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
96 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FormAssembly?
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
APIs and Integration
Security
Field Configuration and Customization
Mobility
State Transformation
Drag and Drop Design
Workflow Automation
Version Management
Data Analysis and Survey Function
Electronic Signatures
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Business Value Created
Ease of Customization
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
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FormAssembly Reviews
Scott K.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Nov 2025
Simple on the surface, power under the hood
Likeliness to Recommend
What differentiates FormAssembly from other similar products?
FormAssembly took the time to understand the needs we had in building the right solution with a few other components in our tech stack. They went out of their way to work with us to replace a competitor who lacked full understanding of the solution we needed.
What is your favorite aspect of this product?
I love the training offered by FormAssembly on a regular basis in the form of webinars, great support articles, and even a Slack workgroup for users to connect with other users.
What do you dislike most about this product?
Sometimes the support team is very unresponsive, but I think they're going through a challenging growth period at the moment. Still, when something is not working and you need help, it should happen in days, not weeks.
What recommendations would you give to someone considering this product?
FormAssembly does some simplistic things right out of the gate, and if you need it to do a lot more, you're in the right place. Doing more robust things with the platform may come with a learning curve for you and your staff, but it's not a daunting one.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Andreea C.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted May 2025
Easy to integrate, reliable and innovative tool
Likeliness to Recommend
What differentiates FormAssembly from other similar products?
We had no need to search somehere else, all our needs were met
What is your favorite aspect of this product?
in the cloud app,smooth integration with Salesforce, advanced form options and the user friendly UI
What do you dislike most about this product?
email customre support, I wish there was a phone option 24/7
What recommendations would you give to someone considering this product?
to be creative in use cases and give this app a try, it will return great business value at a low cost
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sabrina S.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted May 2025
Reliable and Flexible Form Builder
Likeliness to Recommend
What differentiates FormAssembly from other similar products?
FormAssembly stands out for its deep and reliable integration with Salesforce, which goes far beyond basic form tools. Its connector functionality allows for advanced data mapping, record creation, and updates across standard and custom objects. Additionally, its emphasis on data security and compliance makes it a strong choice for organizations handling sensitive information. Unlike simpler form builders, FormAssembly is highly customizable and built for complex workflows, which is ideal for enterprise use.
What is your favorite aspect of this product?
Its seamless Salesforce integration and flexibility in building complex, logic-driven forms.
What do you dislike most about this product?
The lack of customization for error messages can be frustrating, especially when trying to create a smoother user experience for form respondents.
What recommendations would you give to someone considering this product?
Make sure your team has a clear understanding of your data requirements and test thoroughly before going live. Proper planning will save a lot of troubleshooting later.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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