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Firstup Logo Award Winner Product Badge
Firstup

Firstup

8.2 /10
Category
Firstup
8.2 /10

What is Firstup?

Firstup is redefining the digital employee experience to put people first and lift companies up. Firstup makes communication solutions that build authentic engagement and create two-way conversation between employees and companies. The Firstup orchestration engine connects every worker, everywhere, on any device with personalized information that helps them do their best work.

Company Details


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Awards & Recognition

Firstup won the following awards in the Employee Communications category

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Firstup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Firstup.

84 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Firstup?

0% Negative
6% Neutral
94% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Surveys and Polling

88

Newsletter Creation

87

Emergency Notification

86

Mobile

84

Intranet

83

Instant Messaging

82

Rewards Recognition

81

News Feeds, Alerts & Notifications

80

Application Integration

79

Single Sign-On (SSO)

77

Employee Directory

76

Vendor Capability Ratings

Average 81

Breadth of Features

92

Ease of Customization

89

Quality of Features

88

Ease of IT Administration

84

Ease of Data Integration

84

Availability and Quality of Training

83

Ease of Implementation

80

Product Strategy and Rate of Improvement

77

Vendor Support

73

Business Value Created

72

Usability and Intuitiveness

70

Firstup Reviews

Simon H.

  • Role: Human Resources
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Firstup - The Communication Concierge

Likeliness to Recommend

8 /10

What differentiates Firstup from other similar products?

Firstup is like your own personal communication concierge for employees. It integrates with Microsoft Teams, the platform most of us are already using, and delivers targeted information and resources directly to the right people at the right time.

What is your favorite aspect of this product?

The targeted content delivery. No more information overload! Employees can customize their preferences to receive updates relevant to their role and interests

What do you dislike most about this product?

I wouldn't say it's a bad feature, but I do wish it could integrate more seamlessly with some of our other HR tools.

What recommendations would you give to someone considering this product?

Firstup is fantastic for companies with a large, dispersed workforce. It keeps everyone connected and informed, which is crucial in a spread-out team like ours

Pros

  • Trustworthy
  • Efficient Service
  • Client Friendly Policies
  • Fair

Al MUHANNA M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Great Product

Likeliness to Recommend

7 /10

What differentiates Firstup from other similar products?

Firstup provides advanced analytics and insights into employee engagement and content performance. Organisations can track key metrics such as open rates, click-through rates, and engagement levels to understand how employees interact with internal communications and make data-driven decisions to optimise their communication strategies.

What is your favorite aspect of this product?

Firstup's robust analytics and insights capabilities enable organizations to measure the effectiveness of their communications strategies and make data-driven decisions to optimize engagement further. This focus on personalisation and data-driven insights is often cited as a key differentiator and favourite aspect of Firstup among users and organisations.

What do you dislike most about this product?

Users may encounter difficulties when integrating Firstup with existing systems or platforms used within their organization. Ensuring seamless integration and data synchronization can require additional technical expertise and resources.

What recommendations would you give to someone considering this product?

Start by clearly defining your organization's objectives and goals for using Firstup. Determine how you intend to leverage the platform to enhance internal communication, employee engagement, and knowledge sharing within your organisation.

Pros

  • Transparent
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

Rozeta S.

  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Firstup from other similar products?

It is so handy, easy to use and so interactive.

What is your favorite aspect of this product?

Very easy and saves time.

What do you dislike most about this product?

Nothing to dislike about this product.

What recommendations would you give to someone considering this product?

This is an amazing product. You shouldn't look further.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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