What is Evolve IP CCaaS?
Provide a ‘WOW!’ customer experience with Evolve IP’s omnichannel contact center solution. Our integrated communications and contact center platform will be Purpose-Built® for your business with all of the features you need to run a world-class call center!
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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68 Likeliness to Recommend
83 Plan to Renew
72 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Evolve IP CCaaS?
Pros
- Efficient Service
- Fair
- Client's Interest First
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Screen Prompts
Workforce Management
Knowledge Management
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Contact Center Analytics
Multi Channel Queue Management
Skills Based Routing
Call Recording
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of Data Integration
Ease of Customization
Evolve IP CCaaS Reviews
Elene A.
- Role: Student Academic
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
fantastic product
Likeliness to Recommend
What differentiates Evolve IP CCaaS from other similar products?
it's easy to use, becasue it has so many extended features.
What is your favorite aspect of this product?
flexibility
What do you dislike most about this product?
sometimes we have problem about recording of calls. to
What recommendations would you give to someone considering this product?
to sum up it's a great ad easy product to use with so many nice features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted May 2020
The product is great, training is long but eventf.
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Over Delivered
- Transparent
Please tell us why you think this review should be flagged.
- Role: Finance
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted May 2020
Great product, but price doesn't outweigh benefit
Likeliness to Recommend
Pros
- Performance Enhancing
- Includes Product Enhancements
- Enables Productivity
- Inspires Innovation
Cons
- Wastes Time
Please tell us why you think this review should be flagged.
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