eClinicalWorks, LLC

eClinicalWorks Core EHR

5.7 /10

Claim Software

What is eClinicalWorks Core EHR?

The award-winning eClinicalWorks Electronic Health Record (EHR) system is more than just a way for your practice to go paperless.

Company Details

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eClinicalWorks Core EHR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on eClinicalWorks Core EHR.

66 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+62 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love eClinicalWorks Core EHR?

13% Negative

13% Neutral

74% Positive

Pros

Reliable
Security Protects
Enables Productivity
Efficient Service

Cons

Under Delivered
Less Friendly Negotiation
Vendor's Interest First

Feature Ratings

Average 72

Evaluation and Management Coding

Appointment Management

Compliance Tracking

Patient Portal

E-Prescribing

Cloud Hosting

Clinical Flow

Billing

Customer and Relationship Management

Medical Charting

Healthcare Reporting and Analytics

Vendor Capability Ratings

Average 65

Usability and Intuitiveness

Breadth of Features

Business Value Created

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Ease of Data Integration

eClinicalWorks Core EHR Reviews

Role: Student Academic
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Easy to use

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Heather S.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Great system

Likeliness to Recommend

6 /10

What differentiates eClinicalWorks Core EHR from other similar products?

It has a lot more options

What is your favorite aspect of this product?

You can bill out claims directly from the note

What do you dislike most about this product?

No easy way to get answers when there is something that I am learning to do other than logging a ticket

What recommendations would you give to someone considering this product?

Be sure to ask specific questions about everything

Pros

Unique Features
Efficient Service
Respectful
Fair

Cons

Vendor's Interest First
Less Friendly Negotiation

eClinicalWorks Core EHR

What is eClinicalWorks Core EHR?

Company Details

Need Assistance?

eClinicalWorks Core EHR Ratings

66 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+62 Net Emotional Footprint

How much do users love eClinicalWorks Core EHR?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Evaluation and Management Coding A process that supports medical billing in the United States and is used to obtain reimbursement from Medicare and Medicated programs.

Appointment Management Includes appointment reminders, requests, and scheduling.

Compliance Tracking A tool that creates tasks that allow users to monitor and audit regulatory compliance within a healthcare setting.

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

E-Prescribing Ability to send prescriptions electronically, automate notifications to pharmacies and patients, and track patients' medication history.

Cloud Hosting Cloud hosting uses computing resources from a host. It is an Infrastructure as a Service (IaaS) delivery model that provides a suite of remote/virtual services.

Clinical Flow Tools that monitor and track a series of tasks related to diagnosis, treatment and patient care.

Billing Includes invoice management, time capture, and expense tracking.

Customer and Relationship Management Manages Insurance interactions with current and potential consumers and creates data analysis of consumers' history with a company to improve consumer relations

Medical Charting Ability for physicians and nurses to maintain patient charts related to vital signs, prescribed medications, patient demographic, patient histories, etc.

Healthcare Reporting and Analytics Organizes data into summaries to monitor and assess specific departments. Explores meaningful insights that can be used to understand and improve performance.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

eClinicalWorks Core EHR Reviews

Easy to use

Likeliness to Recommend

Pros

Heather S.

Great system

Likeliness to Recommend

Pros

Cons

Feature Ratings

Evaluation and Management Coding

Appointment Management

Compliance Tracking

Patient Portal

E-Prescribing

Cloud Hosting

Clinical Flow

Billing

Customer and Relationship Management

Medical Charting

Healthcare Reporting and Analytics

Vendor Capability Ratings

Usability and Intuitiveness

Breadth of Features

Business Value Created

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Ease of Data Integration