Microsoft Corporation

Dynamics 365 Field Service

Composite Score

6.8 /10

CX Score

7.1 /10

27 Reviews Write a Review

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What is Dynamics 365 Field Service?

Dynamics 365 for Field Service is Microsoft's answer to Field Service Management software. Dynamics 365 Field Service software dispatches the right resource to the right place at the right time. Transform your service operations, deliver exceptional service, and improve customer experiences.

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Dynamics 365 Field Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Field Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

90 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Field Service?

4% Negative

6% Neutral

90% Positive

Pros

Unique Features
Respectful
Fair
Enables Productivity

Cons

Under Delivered

Feature Ratings

Average 70

Field Service Workflow Management

Application Integration

Online Booking

Billing and Invoice Management

Quotes and Estimates

Dispatch Management

Field Service Knowledge Management

Service Scheduling

Field Sales Enablement

GPS Tracking

Mobile App

Vendor Capability Ratings

Average 73

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of Data Integration

Dynamics 365 Field Service Reviews

Amal J.

Role: Information Technology
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Sep 2024

Quick and User-friendly Application

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Field Service from other similar products?

The self intuitive and user-friendly app makes it very unique. Also the model driven application is very quick and responsive.

What is your favorite aspect of this product?

The periodic updations to make the application very quick and user-friendly is an aspect whick I like the most

What do you dislike most about this product?

At times, there is a lag while using the application. Also the refresh operation ends up in white screen.

What recommendations would you give to someone considering this product?

I would like the application cost to be reduced so that even small business customers can also buy the product.

Pros

Performance Enhancing
Trustworthy
Unique Features
Inspires Innovation

Cons

Less Caring

Sukumar M.

Role: Consultant
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2025

Good Prodcut for Field Service Proffessionals

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Field Service from other similar products?

Has the Microsoft Ecosystem at its back powered by Dataverse (Cloud storage) and has easy integration with other products within or outside Microsoft.

What is your favorite aspect of this product?

Integrations Automations Invoicing

What do you dislike most about this product?

Costing could be little more competative. Especially if users need to pay more for Dataverse storage when they use it for high Volume

What recommendations would you give to someone considering this product?

If they have Microsoft ecosystem in their organization then its preferred. Also if they already implemented Power Platform with Dataverse then this is best choice for them for easy adaptability

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Cons

Under Delivered

Meet B.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2025

First hand product D365 Field service usag review.

Likeliness to Recommend

7 /10

What differentiates Dynamics 365 Field Service from other similar products?

Dynamics 365 Field Service stands out mainly because it tightly connects field operations with the rest of the Microsoft ecosystem. Since it’s built into the same platform as Outlook, Teams, and Power BI, and now copilot information flows naturally scheduling, communication, and reporting all sit in one place. It also offers strong resource scheduling, real-time tracking, and built-in support for IoT devices so issues can be detected or even resolved remotely. Combined with customizable workflows and mobile apps that work well offline. These are main differentiating factors i believe.

What is your favorite aspect of this product?

Well process is smooth and customisable, interaction with other Microsoft ecosystem is seamless and easily accessible and above all it is reasonably priced so small medium and large all businesses can use it.

What do you dislike most about this product?

1. Technical support from product. Its not as smooth as one hope it to be. 2. Choosing implementation partners.

What recommendations would you give to someone considering this product?

If someone is considering Dynamics 365 Field Service, a few practical tips help a lot: 1. Start with a clear process map. 2. Invest a bit in the initial setup. 3. Use the mobile app early in testing. 4. Don’t skip training the users 5. First focus on achieving MVP then expand.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Under Delivered

Dynamics 365 Field Service

What is Dynamics 365 Field Service?

Company Details

Book a Free Demo Today!

Awards & Recognition

Dynamics 365 Field Service Ratings

78 Likeliness to Recommend

90 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Dynamics 365 Field Service?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Dynamics 365 Field Service Reviews

Amal J.

Quick and User-friendly Application

Likeliness to Recommend

Pros

Cons

Sukumar M.

Good Prodcut for Field Service Proffessionals

Likeliness to Recommend

Pros

Cons

Meet B.

First hand product D365 Field service usag review.

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Field Service Workflow Management

Application Integration

Online Booking

Billing and Invoice Management

Quotes and Estimates

Dispatch Management

Field Service Knowledge Management

Service Scheduling

Field Sales Enablement

GPS Tracking

Mobile App

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of Data Integration