Darktrace

Darktrace/Email

7.0 /10

Claim Software

What is Darktrace/Email?

Threats have evolved. It’s time your email security evolves too. Darktrace/Email uses core Self-Learning AI to stop the most advanced email threats, intervening to protect employees from the full range of threats targeting the inbox.

Company Details

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Darktrace/Email Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Darktrace/Email.

89 Likeliness to Recommend

7
Since last award

91 Plan to Renew

9
Since last award

84 Satisfaction of Cost Relative to Value

16
Since last award

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Emotional Footprint Overview

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Darktrace/Email?

9% Negative

17% Neutral

74% Positive

Pros

Unique Features
Enables Productivity
Trustworthy
Performance Enhancing

Cons

Less Friendly Negotiation

Feature Ratings

Average 78

Anti-Spoofing Protection

Malware Blocking

Phishing Protection

Data Loss Prevention

Email Account Protection

Managed Services Offering

Artificial Intelligence / Machine Learning

End-User Warnings in Email Client Software

O365 integration

Administrator Email Processing

Bulk Remediation

Vendor Capability Ratings

Average 78

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Darktrace/Email Screenshots

Darktrace/Email Videos

Darktrace/Email Reviews

Lenny F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Boast AI capabilities but feels a bit half baked

Likeliness to Recommend

3 /10

What differentiates Darktrace/Email from other similar products?

Boasting AI capabilities and engine design

What is your favorite aspect of this product?

We left this dormant after we tried and could not get it working for us. So none

What do you dislike most about this product?

Online dashboard is slow to respond. Logic does not filter correctly half the time. Lots of false positives. Their safe link style offering annoyed alot of folks when we tried to roll this out and in the end we went back to using Explorer in 365 and did not touch this. We had high hopes and knew it needed to learn the landscape but feels like we got conned to leave it learning and then by time we started actually using fully we was inside contract. May just need more dev time but would not look to them in the future

What recommendations would you give to someone considering this product?

Abnormal or Mimecast instead more £ but do get what you pay for

Pros

Trustworthy
Unique Features
Caring
Performance Enhancing

Cons

Inhibits Innovation
Slower Product Innovation
Under Delivered

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2024

Many features, will suit most business needs

Likeliness to Recommend

8 /10

Pros

Unique Features
Fair
Security Protects
Continually Improving Product

Cons

Less Caring

Thijs W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Great email security product with customization

Likeliness to Recommend

10 /10

What differentiates Darktrace/Email from other similar products?

Compared to Microsoft's own phishing filter it's way better, because it doesn't only check the email security headers but also checks loads of other data to see the likelihood an email is phishing or spam. We were also able to create stricter spam (graymail) filters for users who received a lot of emails.

What is your favorite aspect of this product?

The customization. If you know how it works, you can completely create your own models.

What do you dislike most about this product?

The pricing

What recommendations would you give to someone considering this product?

If you want to have good insights and customizability I recommend following the offered trainings as they explain those aspects well.

Pros

Reliable
Enables Productivity
Effective Service
Includes Product Enhancements

Cons

Less Generous
Less Friendly Negotiation

Darktrace/Email

What is Darktrace/Email?

Company Details

Need Assistance?

Awards & Recognition

Darktrace/Email Ratings

89 Likeliness to Recommend

7 Since last award

91 Plan to Renew

9 Since last award

84 Satisfaction of Cost Relative to Value

16 Since last award

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love Darktrace/Email?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Anti-Spoofing Protection The service detects when an identity is being spoofed by a false sender and raises an alert, with the option to automatically quarantine the email in question.

Malware Blocking Blocking of emails containing malicious attachments. This may include immediate deletion or quarantining of the emails in question.

Phishing Protection Scans and alerts to any phishing attempts of incoming emails from external sources, and blocks any attempts if there is click-through.

Data Loss Prevention Prevention of data exfiltration in outgoing emails.

Email Account Protection Security measures preventing your mailboxes from being hijacked or intercepted by third party malicious actors.

Managed Services Offering In addition to the software service, managed services can be purchased from the vendor, such as incident response or active monitoring.

Artificial Intelligence / Machine Learning Service "learns" the organization's email activity/behavior, tuning in to settings appropriate for activities.

End-User Warnings in Email Client Software Service will place a banner in the email message warning of a possible hazard, if an email passes the software's security scrutiny but still looks suspicious.

O365 integration Integrates directly and seamlessly with Microsoft's cloud email service without the need for redirection or change to MX records or SPF entries.

Administrator Email Processing Contains features to automate the detection and quarantining of suspicious emails and review by human beings, allowing for manual intervention where necessary.

Bulk Remediation The ability to stop email-related threats such as Phishing, Malware and Spam attacks in mass

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Darktrace/Email Screenshots

UI

UI (2)

Darktrace/Email Videos

Darktrace 6: Loop Ready

Darktrace/Email Reviews

Lenny F.

Boast AI capabilities but feels a bit half baked

Likeliness to Recommend

Pros

Cons

Many features, will suit most business needs

Likeliness to Recommend

Pros

Cons

Thijs W.

Great email security product with customization

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Anti-Spoofing Protection

Malware Blocking

Phishing Protection

Data Loss Prevention

Email Account Protection

Managed Services Offering

Artificial Intelligence / Machine Learning

End-User Warnings in Email Client Software

O365 integration

Administrator Email Processing

Bulk Remediation

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Vendor Support