ClientSuccess Logo
ClientSuccess Logo
ClientSuccess

ClientSuccess

Composite Score
7.9 /10
CX Score
8.3 /10
Category
ClientSuccess
7.9 /10

What is ClientSuccess?

ClientSuccess is a simple yet sophisticated solution that both the front-line CSMs and the Executive team will love. For the CSMs, we bring together the tools, best practices, insights and analytics they need to proactively manage their customers. For the Executives, we deliver the deep analytics, metric and reports to provide a comprehensive view of the health of their SaaS business.

Company Details


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Awards & Recognition

ClientSuccess won the following awards in the Customer Success category

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ClientSuccess Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClientSuccess.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

4
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClientSuccess?

0% Negative
6% Neutral
94% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Customer Scorecards

93

Account Health Tracking

91

Centralized Note Taking

88

Onboarding Collateral Management

88

Onboarding Portal

85

Surveys and Polling

85

CRM Integration

83

Onboarding Workflow Management

82

Reporting and Analytics

77

Vendor Capability Ratings

Average 85

Vendor Support

92

Breadth of Features

90

Ease of Implementation

88

Usability and Intuitiveness

87

Availability and Quality of Training

87

Business Value Created

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Quality of Features

82

Ease of Customization

80

Ease of Data Integration

76

ClientSuccess Reviews

Egietseme O.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Customer Success Technical Consultant

Likeliness to Recommend

10 /10

What differentiates ClientSuccess from other similar products?

ClientSuccess stands out by focusing deeply on customer success workflows with simple, clear dashboards and strong relationship management features that keep teams aligned and proactive.

What is your favorite aspect of this product?

I really appreciate how ClientSuccess makes managing customer relationships straightforward—its clean interface and intuitive workflows help teams stay focused on driving real value.

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Make sure to invest time in customizing dashboards to fit your unique workflows—it really helps maximize the value and keep your team proactive.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Odelere B.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Customer-Centric

Likeliness to Recommend

10 /10

What differentiates ClientSuccess from other similar products?

ClientSuccess stands out for its simplicity, clean UI, and strong focus on relationship management over just data tracking.

What is your favorite aspect of this product?

I love how easy it is to manage renewals and track customer milestones all in one place.

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

If you're looking for a user-friendly platform focused on customer retention and relationship-building, ClientSuccess is a solid choice.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

William B.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Simple & Smart

Likeliness to Recommend

10 /10

What differentiates ClientSuccess from other similar products?

ClientSuccess differentiates itself with its intuitive design, quick onboarding, and strong focus on relationship-centric customer success management.

What is your favorite aspect of this product?

My favorite aspect of ClientSuccess is its clean, intuitive interface that makes managing customer relationships simple and efficient.

What do you dislike most about this product?

Nothing at all.

What recommendations would you give to someone considering this product?

Start with clear success metrics, ensure CRM integration is solid, and use the platform’s simplicity to drive consistent customer engagement workflows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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