ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

88

Grammar and Spellcheck

86

Topic Generator

86

Article Summarizer

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Text Personalization

81

Customization

81

Integration

80

Templates

79

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Ease of Implementation

86

Business Value Created

84

Quality of Features

83

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Ease of Data Integration

80

Ease of Customization

79

Ease of IT Administration

79

Availability and Quality of Training

78

Vendor Support

75

ChatGPT Reviews

Kehinde O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Exceptional Software that Exceeds Expectations

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out from similar products with its versatility, advanced language understanding, and ability to generate human-like text. Its multimodal capabilities, extended context understanding, and advanced mathematical and coding proficiency also set it apart.¹ Additionally, its seamless integration with Microsoft's productivity suite enhances user productivity.

What is your favorite aspect of this product?

My favorite aspect is its conversational AI, enabling natural and intuitive interactions. Its ability to understand context, provide personalized responses, and learn from feedback creates a seamless and engaging user experience, making complex tasks feel remarkably straightforward and enjoyable.

What do you dislike most about this product?

One area for improvement is its limited domain-specific knowledge and potential for providing inaccurate or outdated information. Additionally, its reliance on training data can lead to biases and lack of nuance in certain topics, requiring careful evaluation and verification of its responses.

What recommendations would you give to someone considering this product?

Carefully evaluate your needs and goals. Consider the product's limitations and potential biases. Verify information and use multiple sources. Leverage its strengths in automation, creativity, and productivity. Provide feedback to improve performance. Monitor updates and enhancements to maximize its value.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2025

Really good IA

Likeliness to Recommend

8 /10

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful

Abdullateef A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

A nice software for better results

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The functionality The ease of use The interface The customer support The implementation and integration

What is your favorite aspect of this product?

It has good functionality and wide services. Provides correct answers and helps refine my words in a better and professional way

What do you dislike most about this product?

The paid version can be made more affordable

What recommendations would you give to someone considering this product?

None really

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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