ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

88

Grammar and Spellcheck

86

Article Summarizer

86

Topic Generator

86

Long Form Content Generation

83

Multi-Language Support

83

Style and Tone Suggestions

82

Customization

82

Text Personalization

81

Templates

80

Integration

80

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

86

Ease of Implementation

86

Business Value Created

84

Quality of Features

83

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Ease of Data Integration

80

Ease of IT Administration

79

Ease of Customization

79

Availability and Quality of Training

78

Vendor Support

75

ChatGPT Reviews

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2025

Really good IA

Likeliness to Recommend

8 /10

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful

Abdullateef A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

A nice software for better results

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The functionality The ease of use The interface The customer support The implementation and integration

What is your favorite aspect of this product?

It has good functionality and wide services. Provides correct answers and helps refine my words in a better and professional way

What do you dislike most about this product?

The paid version can be made more affordable

What recommendations would you give to someone considering this product?

None really

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Faith E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

CHATGPT - AI Tool that will change the world

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Wide-Ranging Knowledge Base Human-like Conversations

What is your favorite aspect of this product?

Large Knowledge Base

What do you dislike most about this product?

not a thing at the moment

What recommendations would you give to someone considering this product?

very easy to use

Pros

  • Inspires Innovation
  • Saves Time
  • Fair
  • Reliable

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