OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

346 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

2
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Helps Innovate
Continually Improving Product
Performance Enhancing

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Article Summarizer

Grammar and Spellcheck

Topic Generator

Multi-Language Support

Long Form Content Generation

Style and Tone Suggestions

Text Personalization

Customization

Integration

Templates

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

AI Content Creation and Optimization

Score 8.9

View ChatGPT in this category (opens in a new tab)

AI Code Generation

Score 8.8

View ChatGPT in this category (opens in a new tab)

ChatGPT Reviews

Promise S.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

"Powerful, Versatile, and Surprisingly Human

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its natural conversation flow, versatility across tasks, and ability to personalize responses, making it feel more like a helpful human assistant than a typical AI.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is how naturally it holds conversations while adapting to your tone and needs—like chatting with a super-smart friend who’s always available.

What do you dislike most about this product?

One downside is that ChatGPT can sometimes give confident-sounding answers that aren't fully accurate, so it's important to double-check facts—especially for critical info.

What recommendations would you give to someone considering this product?

I’d definitely recommend ChatGPT to anyone looking for a smart, flexible assistant—whether you’re writing, learning, coding, or just need quick answers, it’s a game-changer.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Michael K.

Role: Operations
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Powerful Conversational AI, Prompt with Caution

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The language understanding, and overall tone and purpose are unique 👍🏽

What is your favorite aspect of this product?

My favorite aspect is its ability to understand and respond to natural language inputs in a conversational manner, making interactions feel more human-like and intuitive.

What do you dislike most about this product?

One potential drawback is the risk of generating inaccurate or biased information, which can impact reliability and trustworthiness. Also, limitations in understanding context or nuances can sometimes lead to responses that don't fully meet user needs.

What recommendations would you give to someone considering this product?

Go for it! 👍🏽 Also, ensure you learn how to prompt chatGPT to get the best results. TIPS: You can ask chatGPT to teach you how to write better prompts 😉

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Kehinde O.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Exceptional Software that Exceeds Expectations

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out from similar products with its versatility, advanced language understanding, and ability to generate human-like text. Its multimodal capabilities, extended context understanding, and advanced mathematical and coding proficiency also set it apart.¹ Additionally, its seamless integration with Microsoft's productivity suite enhances user productivity.

What is your favorite aspect of this product?

My favorite aspect is its conversational AI, enabling natural and intuitive interactions. Its ability to understand context, provide personalized responses, and learn from feedback creates a seamless and engaging user experience, making complex tasks feel remarkably straightforward and enjoyable.

What do you dislike most about this product?

One area for improvement is its limited domain-specific knowledge and potential for providing inaccurate or outdated information. Additionally, its reliance on training data can lead to biases and lack of nuance in certain topics, requiring careful evaluation and verification of its responses.

What recommendations would you give to someone considering this product?

Carefully evaluate your needs and goals. Consider the product's limitations and potential biases. Verify information and use multiple sources. Leverage its strengths in automation, creativity, and productivity. Provide feedback to improve performance. Monitor updates and enhancements to maximize its value.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

ChatGPT Ratings

90 Likeliness to Recommend

2 Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Multi-Language Support Recieve content or translate text into multiple different languages.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Integration Customize existing to include Word/Google docs.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Promise S.

"Powerful, Versatile, and Surprisingly Human

Likeliness to Recommend

Pros

Michael K.

Powerful Conversational AI, Prompt with Caution

Likeliness to Recommend

Pros

Kehinde O.

Exceptional Software that Exceeds Expectations

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Article Summarizer

Grammar and Spellcheck

Topic Generator

Multi-Language Support

Long Form Content Generation

Style and Tone Suggestions

Text Personalization

Customization

Integration

Templates

Vendor Capability Ratings

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Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

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Ease of IT Administration

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