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Brevo Logo Award Winner Product Badge
Brevo

Brevo

Composite Score
8.9 /10
CX Score
9.2 /10
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In Partnership With SelectHub

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Category
Brevo
8.9 /10

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details

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Awards & Recognition

Brevo won the following awards in the Email Marketing category

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Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Inspires Innovation
  • Client Friendly Policies

Feature Ratings

Average 85

Email Delivery

91

Basic Reporting and Analytics

88

Campaign Management

87

Segmentation

87

Email Templates

86

Contact Database

86

Content Authoring

86

SPAM Compliance

86

Mobile Optimized

85

Auto-Responders

83

A/B Testing

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Ease of IT Administration

84

Ease of Implementation

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

83

Quality of Features

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Breadth of Features

83

Vendor Support

82

Ease of Customization

82

Brevo Reviews

Estefania L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

Your projects, understood by everyone.

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Brevo is more than an email provider, as it offers SMS, live chat, and landing pages. It also has a drag-and-drop editor, which is particularly successful as it enables a professional or a nonprofessional designer to create a professional communication without prior design skills, serving as a smart assistant to a wide variety of audiences.

What is your favorite aspect of this product?

What we really enjoy is the transparency it provides to our work process. That feeling when you send an important update on the project, and you start to see who has actually read it and clicked on the link leading to a new time schedule, it is brilliant. It entirely eliminates the guesswork on our communication strategy. It is no longer the case that we simply put information out there on the chance that our stakeholders are abreast. We are provided with easily digestible, informative data for the effective communication that gives us assurance for a job well done in advance. This is very significant in the setup that we work in too.

What do you dislike most about this product?

The more and more campaigns are created by our team for the various projects, the more and more cluttered the template library can get. A stronger folder system and tagging system would be an improvement so that when we are creating a new update and we need a certain design, we can find it easily.

What recommendations would you give to someone considering this product?

We benefit from their tool by turning communications into better updates that are now vivid and clear; this way all necessary stakeholders are informed and can act, eventually contributing to the project's successful execution. Updates became not only visually stimulating but also undeniably clear.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sai Vamsi Y.

  • Role: Finance
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Unifying Communication for Effortless Marketing Au

Likeliness to Recommend

6 /10

What differentiates Brevo from other similar products?

Revenue-focused techniques are empowered by its integrated email and SMS marketing platform's smooth automation, strong segmentation, and real-time analytics.

What is your favorite aspect of this product?

Its user-friendly design and extensive automation options, which streamline campaign administration and increase engagement, are my favorite features.

What do you dislike most about this product?

There aren't many choices for advanced customization, and more complicated procedures can require more integrations.

What recommendations would you give to someone considering this product?

To fully utilize Brevo's capabilities, begin with a pilot deployment, make training investments, and optimize your automated procedures.

Pros

  • Trustworthy
  • Inspires Innovation
  • Caring
  • Saves Time

Aarav-Guță B.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

All-in-One Marketing Solution for Small Businesses

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

The key difference between Brevo and other marketing platforms lies in its comprehensive, all-in-one approach that combines email marketing, SMS campaigns, automation, and CRM functionalities in one tool. Unlike some competitors that focus primarily on email marketing, Brevo offers a broader range of features, such as transactional emails and integrations with multiple platforms. However, other platforms like Mailchimp or HubSpot may offer more robust analytics, a larger selection of templates, or specialized tools tailored to specific marketing needs.

What is your favorite aspect of this product?

Brevo's advantages include its user-friendly interface, cost-effective pricing, and a comprehensive set of tools for email marketing, automation, CRM, and SMS campaigns. It allows businesses to easily manage and personalize communication with customers, track performance, and automate tasks, leading to increased efficiency and better customer engagement. Additionally, its integration capabilities with various platforms make it a versatile solution for growing businesses.

What do you dislike most about this product?

One disadvantage of Brevo is that its advanced features, such as certain automation and reporting tools, are only available in higher-tier plans, which might be a limitation for smaller businesses or startups. Additionally, some users find its email template library somewhat limited compared to competitors, and the learning curve for certain features can be steep for beginners. Support response times can also vary, especially for users on lower-tier plans.

What recommendations would you give to someone considering this product?

Overall, Brevo is a versatile and affordable marketing platform that provides a wide range of tools for email marketing, automation, CRM, and SMS campaigns, making it a solid choice for small to medium-sized businesses. Its all-in-one approach simplifies marketing efforts and customer engagement. However, its limitations in advanced reporting and template selection may require businesses to explore additional tools or upgrade to higher-tier plans for more robust features. Despite this, its ease of use and cost-effectiveness make it a competitive option in the market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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