BOSSDesk Logo
BOSSDesk Logo
BOSS

BOSSDesk

Composite Score
7.9 /10
CX Score
8.2 /10
BOSSDesk
7.9 /10

What is BOSSDesk?

BOSS Support Central and BossDesk takes IT Service Management to a new level that lets you manage, track and keep control of your IT environment. BOSS Support Central is ITIL aligned and includes Help Desk/Service Desk, IT Asset Management, Service Catalog, Mobile Apps and comprehensive reporting.

Company Details


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Awards & Recognition

BOSSDesk won the following awards in the IT Asset Management - Midmarket category

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BOSSDesk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BOSSDesk.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

8
Since last award

98 Plan to Renew

4
Since last award

92 Satisfaction of Cost Relative to Value

14
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BOSSDesk?

0% Negative
12% Neutral
88% Positive

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Efficient Service

Feature Ratings

Average 84

Analytics and Reporting

91

Integrated Discovery

90

Advanced License Management

89

Software Usage Metering

89

Cloud License Management

86

Data Import Export and Aggregation

85

Financial Analysis

85

Software Recognition Library

82

End to End Lifecycle Management

80

Decentralized Management

75

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

90

Ease of Implementation

88

Product Strategy and Rate of Improvement

88

Ease of Customization

88

Ease of IT Administration

88

Business Value Created

85

Ease of Data Integration

84

Vendor Support

84

Availability and Quality of Training

84

Quality of Features

82

Breadth of Features

76

BOSSDesk Reviews

Alysha D.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Customizable for organizational needs!

Likeliness to Recommend

8 /10

What differentiates BOSSDesk from other similar products?

Unique ability to be designed to match organizational specific needs

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

At the time of use it would have been security settings

What recommendations would you give to someone considering this product?

Make sure to have a confirmed needs list prior to design start to help stay on track!

Pros

  • Efficient Service
  • Effective Service
  • Reliable
  • Performance Enhancing

Cons

  • Under Delivered

Logan M.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Product does NOT disappoint!

Likeliness to Recommend

10 /10

What differentiates BOSSDesk from other similar products?

BOSSDesk stands out with its ease of use. Very simple interface to understand providing fast support systems.

What is your favorite aspect of this product?

The features and reporting on this product are extremely helpful for information gathering on a wide range of device infrastructure.

What do you dislike most about this product?

There are few remote capabilities to provide support. I found myself using BOSSDesk to gather information to use to provide support with other tools.

What recommendations would you give to someone considering this product?

Reach out to BOSS support with any questions. Their team is highly professional and will get the answers you need.

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Aliyu S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

This product is amazing.

Likeliness to Recommend

10 /10

What differentiates BOSSDesk from other similar products?

It's different from other similar products because Boss Solutions being a SaaS solution enables access to tickets and inventory from any location and from any device.

What is your favorite aspect of this product?

My favorite aspect of this product s is the IT Asset Management solution available on-premise and on the cloud, It's really appealing for my organization.

What do you dislike most about this product?

I didn't dislike anything about this product.

What recommendations would you give to someone considering this product?

The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Pros

  • Respectful
  • Transparent
  • Appreciates Incumbent Status
  • Continually Improving Product

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