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Agile CRM

Agile CRM

7.4 /10
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Agile CRM
7.4 /10

What is Agile CRM?

Agile CRM is a fully integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is the comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.

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Awards & Recognition

Agile CRM won the following awards in the Customer Relationship Management - Midmarket category

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Agile CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agile CRM.

84 Likeliness to Recommend

95 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agile CRM?

5% Negative
6% Neutral
89% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Feature Ratings

Average 85

Customer Service Management

90

Marketing Management

88

Lead Management

87

Telephony and Call Center Management

86

Mobile

86

Analytics and Reporting

86

Collaboration

86

Sales Management

86

Quote Contract and Proposal

86

Activity and Workflow Management

84

Account and Contact Management

82

Vendor Capability Ratings

Average 85

Ease of Implementation

90

Ease of Customization

89

Quality of Features

88

Product Strategy and Rate of Improvement

87

Usability and Intuitiveness

86

Ease of IT Administration

86

Ease of Data Integration

86

Business Value Created

84

Availability and Quality of Training

84

Breadth of Features

83

Vendor Support

80

Agile CRM Reviews

Naman S.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Sales and Marketing automation in affordable way !

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

One of the leading and most talked about Cloud based CRM for organizations to automate and streamlined their business leads and brings structuring in data management start to end. Managing multiple clients and customers through a single window is easily possible and workable with Agile. It is easily deployed in any business environment and accustom its working flow as per client requirement immediately without much hustle. It is affordable and comes in various pricing modules for better fitment. Its deployment in google and Amazon cloud is amazing

What is your favorite aspect of this product?

The operational efficiency is measurable and comes around 95% with high accuracy. Now, we have more generation of sales and marketing leads with better conversion till end unlike earlier times. Our revenue is enhanced by almost 23% with increased visibility and better control on data. Managing different and complex projects and portfolios is seamless with Agile owing to customizable features and functionalities in built into the CRM. It is easily integrated with any other device and server without any trouble.

What do you dislike most about this product?

Its been almost 3 years now and we have not faced any major bug in the functioning of Agile CRM. Sometimes, the server undergoes repair and maintenance on weekends and work flow gets affected a bit but otherwise the performance efficacy of the software is excellent and worth using. We are actively collaborating with their leadership team to improve upon the exiting builds and make it more customizable

What recommendations would you give to someone considering this product?

I would highly recommend all CRM users to go and test the automation and project management features and compare the software with other market alternatives on all points. Go for its trial version and go for final buy basis the fitment of the same in your business

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rome M.

  • Role: Finance
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use, still getting acquainted

Likeliness to Recommend

7 /10

What differentiates Agile CRM from other similar products?

its helpful tools for smarter selling to clients

What is your favorite aspect of this product?

Marketing features for clients. Agile CRM allows more features for a lower price

What do you dislike most about this product?

there are specific dislikes about the product at this time. Planning on doing another review in 3 months.

What recommendations would you give to someone considering this product?

I would recommend individuals thinking to integrate Agile CRM into their workflow to try it out.

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Acts with Integrity

Maurice H.

  • Role: Consultant
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

There are better competitors to choose from...

Likeliness to Recommend

2 /10

What differentiates Agile CRM from other similar products?

At first, the features seemed better quality then competitors. However, after finding out many basic things were included in (higher) paid tiers, I moved away from it.

What is your favorite aspect of this product?

Nothing much. For being the "leading software" in the CRM market, it lacks some good features. Also, customer support and contracts are not user-friendly.

What do you dislike most about this product?

After signing up and finding it wasn't a good fit for my business, there was no clear way of cancelling the contract. Trough customer service, with shady, upsell-dominated advice, I had to make it very, very clear that I wanted to cancel the contract. Even then, they did not want to do that, and just keep me in the loop for a free month, after which the contract would continue. It took too many angry mails from my end to end the contract.

What recommendations would you give to someone considering this product?

There is better CRM software to be found online. Some are even free, with the same features!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Includes Product Enhancements
  • Appreciates Incumbent Status

Cons

  • Less Friendly Negotiation
  • Less Efficient Service
  • Less Effective Service