Agile CRM Customer Reviews 2025 | SoftwareReviews

Agile CRM

Composite Score

8.0 /10

CX Score

8.3 /10

39 Reviews Write a Review

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What is Agile CRM?

Agile CRM is a fully integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is the comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.

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Awards & Recognition

Agile CRM won the following awards in the Customer Relationship Management - Midmarket category

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7 Top Rated Capabilities

8 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2023

Agile CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agile CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agile CRM?

3% Negative

4% Neutral

93% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 85

Customer Service Management

Analytics and Reporting

Lead Management

Collaboration

Mobile

Telephony and Call Center Management

Sales Management

Quote Contract and Proposal

Marketing Management

Activity and Workflow Management

Account and Contact Management

Vendor Capability Ratings

Average 83

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Ease of Customization

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Also Featured in...

Customer Relationship Management - Small Business

Score 7.9

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Agile CRM Reviews

Piyushi G.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Comprehensive CRM Solution for Small business

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

Its different because it offers an all-in-one solution that integrates sales, marketing, and service functionalities.

What is your favorite aspect of this product?

It have an intuitive and easy-to-navigate interface, making it accessible for users without extensive technical expertise.

What do you dislike most about this product?

Some users have noted that while Agile CRM offers a broad range of features, it may lack certain advanced functionalities found in more robust CRM systems.

What recommendations would you give to someone considering this product?

It is highly recommended for small to medium-sized businesses seeking an affordable and user-friendly CRM solution that integrates sales, marketing, and customer service functionalities.

Pros

Helps Innovate
Reliable
Performance Enhancing
Respectful

Jatin J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

It differentiates itself with an all-in-one platform combining sales, marketing, and automation at an affordable price, tailored for small to medium-sized businesses.

What is your favorite aspect of this product?

seamless integration of sales, marketing, and support functionality in a single, user-friendly platform.

What do you dislike most about this product?

nothing as such

What recommendations would you give to someone considering this product?

Evaluate your business needs to ensure its all-in-one features align with your goals, and take advantage of its free trial to explore its capabilities.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

Edagwhare P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Agile CRM is a fantastic collaboration.

Likeliness to Recommend

10 /10

What differentiates Agile CRM from other similar products?

The Flexibility and collaborative capabilities of agile is second to none. it renders excellent customer satisfaction. Summarily these are distinctive features of Agile CRM from other similar products: 1. Cross -functional team collaboration 2. Customer involvement 3. Risk management 4. Flexibility and Adaptability 5. Continuous development.

What is your favorite aspect of this product?

Flexibility of Collaboration and adaptive planning

What do you dislike most about this product?

Limited customization options. In some cases working with Agile CRM can be a little challenging when trying to customize it to fits organisational needs.

What recommendations would you give to someone considering this product?

When it comes to collaboration and customer relationship management, Agile CRM is a powerful and flexible tool to work with. I will recommend this product to organization who are finding it difficult to manage customers relationship.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Agile CRM

What is Agile CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Agile CRM Ratings

82 Likeliness to Recommend

1 Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Agile CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Customer Relationship Management - Small Business

Agile CRM Reviews

Piyushi G.

Comprehensive CRM Solution for Small business

Likeliness to Recommend

Pros

Jatin J.

Fantastic product!

Likeliness to Recommend

Pros

Edagwhare P.

Agile CRM is a fantastic collaboration.

Likeliness to Recommend

Pros

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Feature Ratings

Customer Service Management

Analytics and Reporting

Lead Management

Collaboration

Mobile

Telephony and Call Center Management

Sales Management

Quote Contract and Proposal

Marketing Management

Activity and Workflow Management

Account and Contact Management

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Ease of Customization

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training