
.png)
What is Adobe Experience Cloud?
Anticipate and adapt to your customers’ ever-changing expectations with Adobe Experience Cloud, our family of digital business products that delivers real-time data, scalable personalization, and every-channel delivery—all from a single platform.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceAdobe Experience Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Adobe Experience Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
97 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Adobe Experience Cloud?
Pros
- Respectful
- Enables Productivity
- Continually Improving Product
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Marketing Analytics
Advanced Campaign Management
Marketing Asset Management
Social Media Marketing Management
Email Marketing Automation
Marketing Workflow Management
Marketing Operations Management
Community Marketing Management
Advanced Data Segmentation
Multi Channel Integration
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of Implementation
Breadth of Features
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Adobe Experience Cloud Reviews

Promise S.
- Role: Information Technology
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Apr 2025
Powerful, All-in-One Platform
Likeliness to Recommend
What differentiates Adobe Experience Cloud from other similar products?
Adobe Experience Cloud stands out with its seamless integration of creative tools, AI-powered insights via Adobe Sensei, and unified customer data platform, enabling brands to deliver personalized, real-time experiences at scale across multiple channels.
What is your favorite aspect of this product?
My favorite aspect of Adobe Experience Cloud is its AI-powered personalization and analytics through Adobe Sensei, which helps brands deliver highly targeted, data-driven experiences that boost engagement and conversion.
What do you dislike most about this product?
What I dislike most about Adobe Experience Cloud is its steep learning curve and complex setup, which can be overwhelming for new users or smaller teams.
What recommendations would you give to someone considering this product?
If you're considering Adobe Experience Cloud, ensure your team has the technical expertise and resources to fully leverage its capabilities, and take advantage of Adobe’s training and support to ease the onboarding process and maximize ROI.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.

Samuel O.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Apr 2025
Very detailed product
Likeliness to Recommend
What differentiates Adobe Experience Cloud from other similar products?
A creative cloud integration
What is your favorite aspect of this product?
Advance analytics
What do you dislike most about this product?
High cost and complex pricing
What recommendations would you give to someone considering this product?
Complex to setup and well suited for large organisation
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Saves Time
Please tell us why you think this review should be flagged.

Luis A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
Captivating Online Journeys
Likeliness to Recommend
What differentiates Adobe Experience Cloud from other similar products?
Adobe Experience Cloud’s best feature is that it can produce dynamic, beautiful, visually enhancing content that works effortlessly across devices. Its ability to integrate with AI means every website experience is personal. It is scalable for big and small businesses.
What is your favorite aspect of this product?
I love most of all that Adobe Experience Clouds complex digital strategies into useful user experiences. The drag-and-drop interface for web building is easy to use, and the work with other tools allows seamless marketing. We have been fully reliant on its personalization engine to keep our audience engaged.
What do you dislike most about this product?
Adobe Experience Cloud also has one limitation: there always had to be some improvements in its analytics reporting in terms of being more visually engaging. Although the data is comprehensive, it could be made even more readily accessible for busy managers with a simplified presentation for quick insights.
What recommendations would you give to someone considering this product?
If I could hand it to someone on between 1 and 10, with 10 being the biggest, it would be a solid 10. Once, I remember, we picked a client who had a website we revamped using their tools. It was that of creating a living, breathing digital space if every visitor felt understood. Adobe Experience Cloud doesn’t just create websites; it creates relationships.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
