Adobe Experience Cloud Logo
Adobe Experience Cloud Logo
Adobe Systems

Adobe Experience Cloud

8.2 /10
Category
Adobe Experience Cloud
8.2 /10

What is Adobe Experience Cloud?

Anticipate and adapt to your customers’ ever-changing expectations with Adobe Experience Cloud, our family of digital business products that delivers real-time data, scalable personalization, and every-channel delivery—all from a single platform.

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Awards & Recognition

Adobe Experience Cloud won the following awards in the Marketing Platforms - Enterprise category

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Adobe Experience Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Cloud.

86 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Cloud?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Enables Productivity
  • Efficient Service
  • Continually Improving Product

Feature Ratings

Average 84

Marketing Analytics

86

Email Marketing Automation

85

Advanced Campaign Management

85

Social Media Marketing Management

84

Marketing Asset Management

84

Community Marketing Management

83

Marketing Operations Management

83

Marketing Workflow Management

83

Advanced Data Segmentation

82

Multi Channel Integration

82

Mobile Marketing Management

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Product Strategy and Rate of Improvement

83

Quality of Features

83

Ease of IT Administration

83

Ease of Implementation

82

Breadth of Features

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Ease of Customization

81

Ease of Data Integration

80

Vendor Support

79

Adobe Experience Cloud Reviews

Courtney M.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

"Improve your company's marketing."

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Cloud from other similar products?

It allows our marketing teams to perform and create a live and custom dashboard which help us to gain deep insights and define data-driven strategies.

What is your favorite aspect of this product?

The platform has allowed us to mature into digital spaces we couldn't otherwise have experienced.

What do you dislike most about this product?

They are not transparent in their pricing per customer.

What recommendations would you give to someone considering this product?

It is for well resourced teams, both financially and head count to take advantage of the deep functionality and integrations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Miriam C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Experience cloud from an analyst's perspective

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Cloud from other similar products?

The smooth connection with adobe Analytics, Adobe Campaign, adobe target, and Adobe audience Manager

What is your favorite aspect of this product?

The visualization capabilities allow us to make data-driven decisions effectively. Option to create customized reports and dashboards

What do you dislike most about this product?

Navigating through the various features and settings can be overwhelming initially.

What recommendations would you give to someone considering this product?

During our initial adoption, a thorough training program helped our team grasp the various tools' functionalities. Consider it too.

Pros

  • Respectful
  • Fair
  • Continually Improving Product
  • Trustworthy

Kavan L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Super incredible with marketing automation.

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Cloud from other similar products?

Super excellent with marketing automation. Spectacular with it's customer support. Elegant and terrific with cloud deployment. Intuitive dashboard.

What is your favorite aspect of this product?

It's such a spectacular software with marketing automation. Reliable for team collaboration. Incredible and intuitive dashboard. Great with sales promotions.

What recommendations would you give to someone considering this product?

It's such a spontaneous software with marketing automation. Great for cloud sales automation. Incredible with it's customer support. Intuitive dashboard.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing