What is ActiveCampaign?

ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

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Awards & Recognition

ActiveCampaign won the following awards in the Email Marketing category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

2% Negative
2% Neutral
96% Positive

Pros

  • Acts with Integrity
  • Transparent
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 85

Email Delivery

89

Auto-Responders

88

Text Messaging

87

Segmentation

86

Campaign Management

86

Dynamic Content

86

Contact Database

86

Content Authoring

85

SPAM Compliance

85

A/B Testing

84

Basic Reporting and Analytics

84

Vendor Capability Ratings

Average 84

Ease of Data Integration

86

Quality of Features

86

Breadth of Features

86

Ease of Customization

86

Business Value Created

85

Availability and Quality of Training

85

Ease of Implementation

85

Ease of IT Administration

85

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

82

Vendor Support

80

ActiveCampaign Reviews

Abdulrahman H.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

There's a learning curve but it's totally worth it

Likeliness to Recommend

8 /10

What differentiates ActiveCampaign from other similar products?

Advanced Automation and Personalization

What is your favorite aspect of this product?

Easy Automation

What do you dislike most about this product?

I think the subscriptions are a bit expensive

What recommendations would you give to someone considering this product?

Go for it. It's worth it

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Linet N.

  • Role: Operations
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

User friendly

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

Its marketing automation capabilities for a range of marketing tasks

What is your favorite aspect of this product?

Has a wide array of features for different sizes of organization

What do you dislike most about this product?

Due to wide array of features, the interface can be a challenge

What recommendations would you give to someone considering this product?

It can cater for small to large organizations with a variety of resources

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Eric Q.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Email Automation Meets CRM Magic

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

A full-fledged customer management system seamlessly integrated with your email campaigns. This really sets it apart

What is your favorite aspect of this product?

when I'm running campaigns for different biotech products, I can use a single email template to show personalized content to researchers versus clinicians. It feels like I've cracked the code on making every email feel tailor-made without manually customizing each one.

What do you dislike most about this product?

You have to dig through layers to get to some of the more granular data, like which links are getting the most clicks.

What recommendations would you give to someone considering this product?

Take the time to master the automation and segmentation features. That’s where the magic happens!

Pros

  • Inspires Innovation
  • Saves Time
  • Acts with Integrity
  • Helps Innovate

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