8x8 XCaaS Logo
8x8 XCaaS Logo
8x8

8x8 XCaaS

7.6 /10
Category
8x8 XCaaS
7.6 /10

What is 8x8 XCaaS?

8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.

Company Details


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Awards & Recognition

8x8 XCaaS won the following awards in the Unified Communications as a Service category

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8x8 XCaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 8x8 XCaaS.

83 Likeliness to Recommend

93 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 8x8 XCaaS?

2% Negative
8% Neutral
90% Positive

Pros

  • Reliable
  • Respectful
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 82

Web & Desktop Conferencing

88

Call Management

84

Communications

82

Mobility

82

Secure Access

81

Audio Transcription

81

Continuous UCC

80

Analytics Reporting

80

Centralized Management Portal

80

Third-Party Integration

79

Speech Access and Personal Assistant

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Ease of IT Administration

83

Availability and Quality of Training

83

Usability and Intuitiveness

82

Ease of Customization

81

Business Value Created

80

Quality of Features

79

Ease of Data Integration

79

Vendor Support

77

Breadth of Features

77

Product Strategy and Rate of Improvement

73

8x8 XCaaS Reviews

Heath B.

  • Role: Finance
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Great, reliabile product!

Likeliness to Recommend

8 /10

What differentiates 8x8 XCaaS from other similar products?

There is nothing that really differentiates 8x8 from other similar products. It is a basic communication platform similar to Zoom.

What is your favorite aspect of this product?

8x8 is very simple and easy to use. It has a nice app layout.

What do you dislike most about this product?

The desktop app always needs to be updated, but it doesn't look any different after it updates. I wish it would auto-update and the upgrades would be more noticable.

What recommendations would you give to someone considering this product?

8x8 is a very reliable and easy to use communication system. It has a nice application layout and we rarely have any issues with it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Adeetya U.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

User Friendly-Awesome-Reliable

Likeliness to Recommend

10 /10

What differentiates 8x8 XCaaS from other similar products?

cloud-based solutions hosted and managed by third-party service providers like 8x8. That means you won't be required to install, configure, or maintain any complicated internal hardware like VoIP servers or phone lines.

What is your favorite aspect of this product?

Configure, or maintain any complicated internal hardware like VoIP servers or phone lines.

What do you dislike most about this product?

Too Complicated

What recommendations would you give to someone considering this product?

The cost of self-service channel switching

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Paul L.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Powerful features and services, not user friendly.

Likeliness to Recommend

6 /10

What differentiates 8x8 XCaaS from other similar products?

Their unique combination of services and functionality, including voice, video conferencing, team messaging, contact center and analytics, and the relatively seamless integration between everything.

What is your favorite aspect of this product?

The Universal Team Messaging. In particular, we like that we can bring our own existing messaging app, and using the sameroom feature, have everything running smoothly in 8x8.

What do you dislike most about this product?

Setup and rollout was somewhat technically challenging. Personalization was not intuitive, and neither was the user interface.

What recommendations would you give to someone considering this product?

Worth checking, but make sure you have the time and technical knowledge to figure things out.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Efficient Service

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