Remote Visual Support Software

Microsoft Dynamics 365 Remote Assist enables technicians with mobile devices to connect with a remote collaborator on Dynamics 365 Remote Assist mobile or Microsoft Teams (desktop or mobile). Using live video calling, mixed-reality annotations, and high-resolution snapshots, they can share what they see with the remote collaborator to troubleshoot problems together, faster.

From providing live visual assistance to overseeing your remote operations, Zoho Lens is the augmented reality (AR) software for your enterprise that comes with a holistic suite of tools to empower every facet of your support ecosystem. Zoho Lens combines augmented reality (AR) with live camera streaming so you can remotely resolve complex problems.

AIRe Link allows you to see what your customers see with remote visual support. With Aire Link, you can experience your customer's perspective, and deliver effective remote services while reducing costs associated with on-site visits. With AIRe Link, you can enhance your remote visual support experience beyond common communication platform limitations.

TeamViewer Frontline is an all-in-one AR platform that gives industrial workers the digital tools they need to speed up processes, decrease error rates, improve quality, and save costs. Frontline is an enterprise productivity platform with fully integrated AR solutions. It uses the latest wearable computing technology to streamline manual work processes in any industry.

CareAR Assist is an augmented reality visual support application that comes as part of the SXM platform. CareAR Assist enables teams to extend digital service workflows as part of a seamless user experience with customer service management, field service management, and IT service management.

StreemCore is an enterprise-class, remote visual assistance tool using out-of-the-box augmented reality (AR) capabilities. By adding an interactive, no-download video collaboration tool, companies can quickly see and solve remotely - accelerating diagnosis and support resolution times. With Streem's APIs or SDK, remote AR-enabled video tools can embed and/or integrate into native apps and existing workflows.

Blitzz Concierge is a remote video tool that can set your business apart, reducing costs from unnecessary trips, without sacrificing the user's experience. Blitzz Concierge reduces field technician visits by solving simple problems, so you only send a tech when it's necessary.

SightCall VISION is a software platform that gives enterprise service organizations the power to see, analyze, guide, and report at the moment of service. Agents, customers, technicians, and remote experts can use SightCall VISION to visually solve real-world service problems, using a combination of augmented reality (AR), video assistance, and multimodal generative AI-enhanced computer vision in a unified platform.

TeamworkAR is a powerful platform combining immersive experiences, live video, voice, chat and annotations, enabling your experts and technical teams to offer support from any place, device and time. More efficient and effective than voice or video support alone, contact center agents can quickly diagnose software and hardware problems, convey repair or replacement instructions seamlessly and get customers back up and running. This helps avoid costly onsite support, product returns and repeat site visits.

Vuforia Chalk is Remote Assistance powered by Augmented Reality. Vuforia Chalk combines advanced AR collaboration tools with real-time video communications to connect a field technician with an expert so that they can both see and discuss the situation at hand. Technicians and experts can draw digital annotations on a mobile screen or desktop that accurately stick to 3D physical objects in the real world, allowing the expert to guide the technician through a process, step-by-step.