Remote Support Software

Remote Support

What is Remote Support Software?

Remote Support software enables IT administrators to access and take control of a device from a remote location. This software is typically used to resolve technical problems or provide customer support without needing to physically travelling to the device.

Common Features

  • Remote Control
  • Remote Support
  • Role-Based Access Controls
  • Discovery
  • Attended and Unattended Remote Access
  • Real User Monitoring
  • Audit Management
  • Intelligence Reports
  • Web & Desktop Conferencing
  • Augmented Reality Remote Assistance

Top Remote Support Software

2026 Data Quadrant Awards

2025 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

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Products: 16
Next Award: Apr 2027

Top Remote Support Software 2026

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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AnyDesk

AnyDesk

Composite Score
9.0 /10
CX Score
9.3 /10

AnyDesk is remote access software that helps you to improve efficiency by optimising your workflows.AnyDesk’s high-performance Remote Desktop Software enables latency-free Desktop Sharing, stable Remote Control and fast and secure data transmission between devices.

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Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Fair
Badge Winner
Badge Winner

TeamViewer ONE helps IT teams get ahead of issues before they become productivity problems. So you can spend less time reacting and more time shaping strategy. Get real-time visibility into endpoints and applications. Detect anomalies earlier, identify root causes faster, and optimize performance before issues impact users.

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Pros

  • Enables Productivity
  • Reliable
  • Efficient Service
  • Saves Time
Badge Winner
Badge Winner
Remotetopc

RemoteToPC

Composite Score
8.6 /10
CX Score
9.2 /10

RemoteToPC is a a remote PC access solution for everyone. With Remote PC Access, you can access your office PC from home or provide remote support and remote IT management. RemoteToPC created remote access software with advanced user management features for Enterprise and IT support customers. Remote work tools include advanced features like: remote-printing, multi-to-multi pop-out screens, drag-&-drop file copy, chat.

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Pros

  • Performance Enhancing
  • Efficient Service
  • Client Friendly Policies
  • Generous Negotitation
Badge Winner
Zoho Corporation

Zoho Assist

Composite Score
8.5 /10
CX Score
8.6 /10

Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.

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Pros

  • Reliable
  • Security Protects
  • Performance Enhancing
  • Helps Innovate
Badge Winner
Badge Winner
Composite Score
8.2 /10
CX Score
8.6 /10

RealVNC Connect is a secure remote access software that securely accesses and manages any device, from anywhere. With high-quality remote access, RealVNC Connect allows you to securely access and operate your devices with a connection so responsive it feels like you’re sitting right in front of them. RealVNC Connect is fully configurable out of the box. Granular control over your setup means you can customize it to meet your specific needs and use cases.

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Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Lightning-fast doesn’t mean light on features. Frictionless support doesn’t mean weak security. And easy-to-use doesn’t mean unable to serve a global enterprise. Over 75,000 companies choose ScreenConnect Remote Support because they want it all—without compromise.

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Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy
Badge Winner
Badge Winner
Composite Score
7.9 /10
CX Score
8.5 /10

Airdroid Remote Access offers all-around remote access, remote support, and remote control solutions for enterprises including instant remote support for your employees and customers, remote control and management of unattended devices, and even a seamless way to assist friends and family.

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Pros

  • Saves Time
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Multi-platform support doesn’t have to be complicated. With Rescue's cross-platform support features, organizations can quickly and easily provide consistent, secure, reliable fixes for practically any device. The result? Less downtime, higher NPS scores, and a lot more user satisfaction. Solve more remote support issues. Wait less. Access a device in 20 seconds or less. Without pre-installed software.

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Pros

  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation
  • Client Friendly Policies
HelpWire

HelpWire

Composite Score
7.8 /10
CX Score
7.9 /10

HelpWire is a remote desktop service that empowers businesses with remote control tools for on-demand support of Windows and macOS devices. Helping you deliver lightning-fast remote support, HelpWire saves your and your client’s time and money by eliminating expensive on-site visits.

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Pros

  • Reliable
  • Effective Service
  • Includes Product Enhancements
  • Client's Interest First
Badge Winner
Composite Score
7.7 /10
CX Score
8.1 /10

Splashtop Remote Support is cost-effective and powerful endpoint monitoring and management solution for MSPs and IT Professionals. Splashtop’s cloud-based, secure, and easily managed remote access approach is increasingly replacing legacy approaches such as virtual private networks (VPNs). With Splashtop Remote Support, you can simplify IT and support operations with dashboard insights, automation, and secure remote access.

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Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy