Emotional Footprint Awards 2025
Software Asset Management
SoftwareReviews names Sassafras AllSight and ServiceNow Software Asset Management as Software Asset Management Emotional Footprint Award Winners.
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Software Asset Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
SASSAFRAS SOFTWARE, LLC
Sassafras AllSight
Sassafras AllSight delivers enterprise IT Asset Management to organizations worldwide in corporate, government, and learning environments large and small. Scalable, automated hardware and software inventory and usage reporting feed powerful dashboards and extensive reports, making ITAM easier than ever. Native Windows, Mac, Linux, and ChromeOS clients also report connected monitors and storage drives. Integrations with Intune, JAMF, and PaperCut easily import other types of hardware. Accurate hardware data enriches your CMDB with free integrations for TeamDynamix, Jira, and ServiceNow.
9.2
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
ServiceNow
ServiceNow Software Asset Management
Software Asset Management runs on a single-architecture platform, enabling faster outcomes to slash spending and license compliance risks. ServiceNow Software Asset Management is the only SAM solution that operates on a single platform with a common service data model.
8.2
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Other Evaluated Vendors
Flexera
Flexera One
Growing complexity in hybrid IT environments creates greater challenges for leaders like you. Flexera One helps you visualize your entire estate from on-premises to SaaS to cloud. And it delivers the power to mitigate risk, reduce costs and maximize every technology investment—so you can invest in innovation.
8.1
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
USU
USU Software Asset Management
With USU Software Asset Management, you get much more than just a bunch of software solutions: You receive tools and services from a single source — an advantage to you that sets us apart from other providers
8.1
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Eracent
Eracent IT Management Center
The IT Management Center™ (ITMC), is a comprehensive lifecycle management for all assets and licenses, providing continuous tracking from planning through refresh/retirement. Supports optimized utilization of all assets from acquisition to disposition, and provides a baseline that is not dependent on dynamic discovery data that can constantly change.
8.0
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
ManageEngine
ManageEngine AssetExplorer
ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.
7.9
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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