Zendesk AI Logo
Zendesk AI Logo
Zendesk

Zendesk AI

Composite Score
7.1 /10
CX Score
7.4 /10
Category
Zendesk AI
7.1 /10

What is Zendesk AI?

Zendesk AI agents (formerly Ultimate) can handle the most sophisticated matters across any channel. Provide instant, personalized support and make customers happier while reducing costs.

Company Details


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Zendesk AI Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk AI.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

100 Plan to Renew

70 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk AI?

5% Negative
9% Neutral
86% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Helps Innovate
  • Includes Product Enhancements

Feature Ratings

Average 72

Workflow Processing

79

Personalized Service

76

Learning and Adaptability

72

Intent Extraction

70

Natural Language Processing

70

Leads Generation

69

Artificial Intelligence Engine

67

Other Integrations

65

Vendor Capability Ratings

Average 72

Ease of Implementation

78

Business Value Created

77

Ease of Data Integration

77

Quality of Features

76

Ease of IT Administration

74

Usability and Intuitiveness

73

Breadth of Features

73

Availability and Quality of Training

70

Ease of Customization

67

Product Strategy and Rate of Improvement

66

Vendor Support

64

Zendesk AI Reviews

Surendar P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Technically sound and fantastic product.

Likeliness to Recommend

9 /10

What differentiates Zendesk AI from other similar products?

The product has unique features with ease of use and is highly robust and portable as well and it's integration part is most loving.

What is your favorite aspect of this product?

User friendly and plugin availablity is the most loving part.

What do you dislike most about this product?

Nothing for now

What recommendations would you give to someone considering this product?

Please go and try this unique product and explore the variety of features and it's seamless performance.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2025

Powerful AI Support But AI Needs Some Improvement

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Inspires Innovation

Cons

  • Less Effective Service
  • Vendor's Interest First
  • Under Delivered

AKASH M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

"Great Features, but Takes Time to Learn"

Likeliness to Recommend

10 /10

What differentiates Zendesk AI from other similar products?

Cost effectiveness

What is your favorite aspect of this product?

Design structure

What do you dislike most about this product?

Not sure now

What recommendations would you give to someone considering this product?

Easy to use

Pros

  • Generous Negotitation
  • Appreciates Incumbent Status
  • Helps Innovate
  • Continually Improving Product

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