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Workiz Logo
Workiz Inc

Workiz

Composite Score
7.1 /10
CX Score
7.4 /10
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In Partnership With SelectHub

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Workiz
7.1 /10

What is Workiz?

Workiz is a field service management and communication software solution that serves on-demand service businesses in the locksmith, junk removal, carpet cleaning, garage door repair, and appliance repair industries. Business owners leverage Workiz’s complete cloud-based solution to manage every aspect of their businesses, whether in the office or in the field, 24/7. With Workiz, you can take full control of calls, scheduling, dispatching, estimates, invoices, and reports, all in one place. Workiz enables business owners to track and monitor every job and manage all communications between technicians, dispatchers, and clients.

Company Details

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Awards & Recognition

Workiz won the following awards in the Field Service Management category

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Workiz Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workiz.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workiz?

6% Negative
8% Neutral
86% Positive

Pros

  • Transparent
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 75

Online Booking

79

Field Sales Enablement

79

Service Scheduling

78

Application Integration

78

Quotes and Estimates

77

Field Service Workflow Management

76

Dashboards, Analytics and Reporting

76

Billing and Invoice Management

75

GPS Tracking

74

Field Service Knowledge Management

73

Mobile App

72

Vendor Capability Ratings

Average 77

Business Value Created

82

Ease of Implementation

79

Usability and Intuitiveness

79

Breadth of Features

78

Ease of Data Integration

78

Availability and Quality of Training

77

Quality of Features

77

Vendor Support

76

Ease of IT Administration

75

Product Strategy and Rate of Improvement

73

Ease of Customization

72

Workiz Reviews

Ayorinde A.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Easy & Efficient Field service management

Likeliness to Recommend

10 /10

What differentiates Workiz from other similar products?

What differentiates Workiz for me is its focus on service-based industries like plumbing, HVAC, and locksmithing. Unlike other tools, Workiz offers an all-in-one solution with job scheduling, invoicing, CRM, and team management, which makes my operations more streamlined. The mobile app is perfect for managing tasks on the go, and the integrated payment and invoicing features, like QuickBooks and Stripe, save me time and reduce errors. Plus, the customer communication tools help me stay connected with clients, ensuring they stay informed and satisfied.

What is your favorite aspect of this product?

My favorite part of Workiz is that it combines job scheduling, invoicing, and CRM in one platform, making it easy to manage everything. The mobile app is also great for handling tasks and communication on the go.

What do you dislike most about this product?

What I dislike most about Workiz is that it can be a bit expensive for smaller teams, especially when opting for the higher-tier plans. Additionally, while the customization options are good, I feel there could be more flexibility in reporting and workflow customization.

What recommendations would you give to someone considering this product?

I recommend Workiz if you need a simple, all-in-one tool for job scheduling, invoicing, and customer management. Just be sure to check if the cost fits your budget and if the features match your business needs. The mobile app is also great for managing tasks on the go.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Effective Service

Gabriel R.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Easy to Use, Packed with Features.

Likeliness to Recommend

10 /10

What differentiates Workiz from other similar products?

Workiz stands out due to its ease of use, offering an intuitive interface that requires minimal training compared to more complex systems like Odoo. Unlike some competitors.

What is your favorite aspect of this product?

Automations

What do you dislike most about this product?

Missing Charge Types and detailed team managament.

What recommendations would you give to someone considering this product?

Use it, pretty good overall.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Robert P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Field service management software you love

Likeliness to Recommend

8 /10

What differentiates Workiz from other similar products?

Workiz has been important in the growth and organization of our company. Using the automations, we are receiving more and more reviews, and they are great.

What is your favorite aspect of this product?

Workiz is among the greatest programs we've ever used. We've been using it for a while now, and it comes with everything we could possibly need. Suggest it. Job tasks can be easily retrieved by assigning them tags and statuses; for instance, you can indicate which tasks still haven't gotten money or which ones require more attention.

What do you dislike most about this product?

When it comes to scheduling, they aren't great at accommodating multi-day assignments or multiple stages of a project. Personally, I'd like to see that.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Friendly Negotiation

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