UserWay Logo
UserWay Logo
UserWay

UserWay

Composite Score
8.2 /10
CX Score
8.4 /10
Category
UserWay
8.2 /10

What is UserWay?

UserWay’s solutions make WCAG & ADA compliance easier from day one, and every single day thereafter.

Company Details


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UserWay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UserWay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UserWay?

5% Negative
0% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Feature Ratings

Average 84

Compliance Audits and Certification

89

Compliance

88

Maintenance

87

Navigation Tracker

86

Multiple Language Support

86

Accessibility Profiles

85

Reporting and Analytics

84

Multiple Endpoint Support

84

Color & Display Tracker

83

Content Tracker

82

Automatic Evaluation Tool

81

Vendor Capability Ratings

Average 84

Ease of Implementation

90

Quality of Features

89

Ease of Customization

89

Business Value Created

86

Breadth of Features

84

Ease of Data Integration

83

Vendor Support

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

UserWay Reviews

Famurewa M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

A Powerful Tool for Ensuring Website Accessibility

Likeliness to Recommend

8 /10

What differentiates UserWay from other similar products?

In AI-powered accessibility widgets, ease of implementation, broad options for customization, and emphasis on automated compliance with international accessibility standards, UserWay takes precedence.

What is your favorite aspect of this product?

What I like about UserWay is that it has an AI-powered accessibility widget that smoothly adapts the website elements to improve usability, making it therefore accessible for a wide range of users with different needs.

What do you dislike most about this product?

The worst that I could say about UserWay is that it does a lot of automated fixes, but some accessibility issues are complex and need manual adjustments or custom coding.

What recommendations would you give to someone considering this product?

UserWay is recommended for any that need an easy implementation of increasing website accessibility. For complex needs, utilize this in conjunction with manual audits or additional custom accessibility tools.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Efficient Service

Jessica B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Effectively Functioning Software

Likeliness to Recommend

6 /10

What differentiates UserWay from other similar products?

The platform ensure all digital accessibility is well supported and the interface is designed efficiently

What is your favorite aspect of this product?

The dynamics in business changes are well recorded by this tool, and it foster automation and innovation

What do you dislike most about this product?

The profound impact of this tool is high results for companies

What recommendations would you give to someone considering this product?

The capturing of new information and digital support requires this tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Hitesh M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Good product

Likeliness to Recommend

9 /10

What differentiates UserWay from other similar products?

Better than its competitors

What is your favorite aspect of this product?

Integration of AI driven technology with professional expertise

What do you dislike most about this product?

Nothing to mention

What recommendations would you give to someone considering this product?

Very good product

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Inspires Innovation