Toast POS Logo Award Winner Product Badge
Toast POS Logo Award Winner Product Badge
Toast Inc.

Toast POS

8.0 /10
Category
Toast POS
8.0 /10

What is Toast POS?

Toast Point of Sale, is an all-in-one platform combining powerful cloud-based software, payment processing, and beautiful hardware, all built for the restaurant industry.

Company Details


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Awards & Recognition

Toast POS won the following awards in the Restaurant POS category

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Toast POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Toast POS.

95 Likeliness to Recommend

1
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Toast POS?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 89

Mobile Capabilities

94

Multiple Venue Property Concept Support

92

Payment Processing

91

PCI Compliance

91

Integrations

91

Check Settlement Types

91

Advanced Reporting Analytics

90

Workforce Management

89

Advanced Compliance & Statutory

87

Kitchen Course Management

86

Off Line Operations

86

Vendor Capability Ratings

Average 85

Product Strategy and Rate of Improvement

90

Ease of Customization

89

Breadth of Features

87

Usability and Intuitiveness

87

Business Value Created

86

Quality of Features

85

Availability and Quality of Training

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Vendor Support

76

Toast POS Reviews

Jennifer S.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Absolutely phenomenal, but one caveat

Likeliness to Recommend

10 /10

What differentiates Toast POS from other similar products?

Toast is incredibly intuitive, exceptional, and integrating multiple operational features, and report options, and has what seems to be the most contemporary, up-to-date, speed, and feature combination. It is one of the most common POS systems in our area and most new hires already have experience with it, making onboarding even faster.

What is your favorite aspect of this product?

The ease of integration with handhelds, along with real time visuals remotely are tied for first place.

What do you dislike most about this product?

The only thing I have disliked in the entire process is the transitional and installation process. The sales team is absolutely phenomenal. The actual installation and transitional team left much to be desired, and there was very limited support in the first few days of business. There were a lot of hiccups, a lot of things missed during the actual implementation and I've heard this same experience from a number of other Business owners in my area. 24 hour Support in the first week and a few implementation representatives that is more dedicated would have been much better as the bar industry operates long hours.

What recommendations would you give to someone considering this product?

I would highly recommend getting this product and doing a full test of every single item and function prior to releasing the installation representative. The hiccups in the first weekend cost a significant amount of business and the staff feeling frustrated and unsure about the system. Now they love it, after working out unaddressed items.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sophia O.

  • Role: Human Resources
  • Industry: Engineering
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Toast POS from other similar products?

The overall interface is much easier to use.

What do you dislike most about this product?

Sometimes it can be a bit slow.

What recommendations would you give to someone considering this product?

Make sure you have all products labeled clearly when adding.

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Fair

Aidan F.

  • Role: Consultant
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Mobile POS and terminals are great, payment quick

Likeliness to Recommend

10 /10

What differentiates Toast POS from other similar products?

The fact that it has its own payment platform rather than a third party which is already integrated is key.

What is your favorite aspect of this product?

The mobile terminals for ordering and payment as well as payment integration not using a third party

What do you dislike most about this product?

Sometimes needs restarting if terminals aren't syncing.

What recommendations would you give to someone considering this product?

Speak to the support team thoroughly to get a proper understanding of the capabilities and limits of the product during setup.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Efficient Service

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