Tidio Logo Award Winner Product Badge
Tidio Logo Award Winner Product Badge
Tidio

Tidio

Composite Score
9.0 /10
CX Score
9.4 /10
Category
Tidio
9.0 /10

What is Tidio?

Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.

Company Details


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Awards & Recognition

Tidio won the following awards in the Chatbots category

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Tidio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tidio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tidio?

0% Negative
2% Neutral
98% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feature Ratings

Average 83

Scheduled Availability

87

Translation

86

Workflow Processing

84

Multi-channel

84

Knowledgebase

84

Integration With CRM

83

Leads Generation

82

Personalized Service

82

Learning and Adaptability

82

Voice or Text Input

81

Application Programming Interface

80

Vendor Capability Ratings

Average 82

Business Value Created

87

Ease of Implementation

85

Ease of Customization

84

Usability and Intuitiveness

84

Ease of IT Administration

81

Ease of Data Integration

81

Availability and Quality of Training

81

Breadth of Features

81

Quality of Features

81

Product Strategy and Rate of Improvement

80

Vendor Support

79

Tidio Reviews

Lindsay M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

A Best AI Chatbot for The Business

Likeliness to Recommend

9 /10

What differentiates Tidio from other similar products?

Its versatile combination of AI-based automation, budget-friendly, and e-commerce-friendly features, make it stand out in the market. Its Lyro AI chatbots recognize natural languages, thus making it able to reply to them accordingly and automatically. This reduces the overall workload. Unlike other basic rule-based bots, it continuously learns from the collaboration of the customers to improve the response rate.

What is your favorite aspect of this product?

The way it deals with diverse language-based customers and gives those satisfied answers automatically is exceptional. It also minimizes the need for manual responses by developing itself with time. It is an ideal platform for all types of e-commerce platforms and businesses. It automates customer support without demanding any high budget and technical skills.

What do you dislike most about this product?

Few lacks is making it a little bit tough to deal with. For example, it offers limited AI training personalization. AI chatbots are very helpful but in some tasks, we cannot train them deeply according to our data based on previous conversations. This would be beneficial if AI custom training.

What recommendations would you give to someone considering this product?

Tidio is a great platform for e-commerce stores as it highly supports sales marketing and customer support. One needs to evaluate the needs and demands of their work to operate it in the best way. Also, focus on initial training for positive outcomes.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Effective Service

Gourav S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Awesome and great to learn

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

Unique qualities and smooth functioning

What is your favorite aspect of this product?

Ease to use and feature

What do you dislike most about this product?

Nothing all good

What recommendations would you give to someone considering this product?

Ease to you and try ince

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Bhupendra S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

User-friendly, but pricing could be better.

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

Tidio is different because it’s easy to use, works with platforms like Shopify and WordPress, and combines live chat with AI bots to help businesses automate tasks.

What is your favorite aspect of this product?

My favorite part of Tidio is how easy it is to set up and use, especially for small businesses, while still offering powerful features like AI bots and live chat.

What do you dislike most about this product?

What I dislike most about Tidio is that some advanced features are locked behind higher pricing tiers, which might not be ideal for smaller businesses with limited budgets.

What recommendations would you give to someone considering this product?

If you're considering Tidio, I’d recommend it for businesses looking for an easy-to-use solution with live chat and basic AI features. Just be sure to check if the pricing for advanced features fits your budget before committing.

Pros

  • Helps Innovate
  • Trustworthy
  • Respectful
  • Fair

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