Talkwalker Logo
Talkwalker Logo
Talkwalker

Talkwalker

7.7 /10
Category
Talkwalker
7.7 /10

What is Talkwalker?

Talkwalker delivers the social insights that help brands build growth. In a world full of conversations, Talkwalker provides a powerful software platform to uncover, understand and derive the most valuable insights from social, online and conversational data. Talkwalker's listening and analytics tool enables more than 2,000 companies worldwide to protect their brands, measure their impact and gain the key consumer insights that drive purchase decisions.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Talkwalker won the following awards in the Social Media Monitoring category

Talkwalker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Talkwalker.

82 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Talkwalker?

0% Negative
5% Neutral
95% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Cons

  • Vendor's Interest First

Feature Ratings

Average 81

Dashboards and Reporting

89

Social Media Channel Integration Inbound

84

Visual Analytics

84

Competitor Tracking

81

Collaboration

77

Sentiment Analysis

76

Publishing

75

Audience Segmentation

72

Influencer Identification

72

Vendor Capability Ratings

Average 80

Breadth of Features

85

Business Value Created

85

Ease of Implementation

84

Ease of Data Integration

82

Quality of Features

82

Vendor Support

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

77

Ease of Customization

77

Ease of IT Administration

77

Usability and Intuitiveness

74

Talkwalker Reviews

Siphehesihle M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Outstanding Cloud Social Media Monitor

Likeliness to Recommend

9 /10

What differentiates Talkwalker from other similar products?

Quality customer service support. Real-time social media monitoring. Elegant and agile encrypt UC.

What is your favorite aspect of this product?

E-commerce campaign suite.

What do you dislike most about this product?

It has been over delivering.

What recommendations would you give to someone considering this product?

May you all implement it since it worth it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Kim K.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Great for social media listening and quick insight

Likeliness to Recommend

1 /10

What differentiates Talkwalker from other similar products?

Talkwalkers advanced social media listening capabilities allow us to monitor and analyze conversations on various social media platforms. Advanced sentiment analysis also helps us to gain deeper insights into consumer opinions and trends.

What is your favorite aspect of this product?

The customizable dashboards and reporting features allow us to tailor analytics to specific business needs. The dashboards are easy to create and share with teammates. The ability to generate reports into PDF and Powerpoint formats is a great function for quick sharing with leadership.

What do you dislike most about this product?

It's has a hefty price tag—it also has so many features that it can get overwhelming. Talkwalker does have great customer service and support to help with the learning curve to set up some of the advanced features.

What recommendations would you give to someone considering this product?

Talkwalker isn't the solution to consider if your business needs social media publishing and scheduling features—it does not publish, schedule or manage content.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Dan P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Easy to use and great customer service / support!

Likeliness to Recommend

9 /10

What differentiates Talkwalker from other similar products?

Customer service and also knowledge of sales staff

What is your favorite aspect of this product?

AI driven analytics

What do you dislike most about this product?

Nothing - happy with the product overall!

What recommendations would you give to someone considering this product?

Ask lots of questions of the sales team - they're super knowledgeable!

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Respectful

Most Popular Talkwalker Comparisons