MMSOFT Design

Pulseway

7.5 /10

What is Pulseway?

Used by over 10,000 MSPs and internal IT departments around the world, Pulseway is a simple, yet powerful RMM platform designed to make the life of IT professionals easier. We have the most advanced mobile app in the industry that gives users the ability to monitor, manage and resolve issues wherever they are – from a smartphone or tablet. Our powerful automation engine allows you to build a powerful and sophisticated auto-remediation workflow to speed up issue resolution. The platform also offers integrated backup, endpoint protection, built-in remote control, application & operating system patching, and network device monitoring.

Company Details

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Awards & Recognition

Pulseway won the following awards in the Remote Monitoring and Management category

Filter By

2 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

1 Top Rated Capabilities

2 Top Rated Features

2022

Pulseway Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pulseway.

88 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pulseway?

5% Negative

7% Neutral

88% Positive

Pros

Respectful
Reliable
Enables Productivity
Acts with Integrity

Feature Ratings

Average 78

Remote Control

Real User Monitoring

Mobile Device Management

Patch Management

Remote NOC, SOC, Helpdesk Integration

Network Management

Support for IoT Devices

Discovery

Process Automation

Anti Malware Signature Detection

Ransomware Recovery and Removal

Vendor Capability Ratings

Average 80

Ease of IT Administration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Pulseway Reviews

Milan P.

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

User friendly

Likeliness to Recommend

7 /10

What differentiates Pulseway from other similar products?

Pulseway offers robust automation features, including the ability to create and manage custom scripts.

What is your favorite aspect of this product?

Users can tailor dashboards, notifications, and reports to fit their specific needs. This level of customization helps in creating a more personalized and effective monitoring environment.

What do you dislike most about this product?

The alerts can be configured based on thresholds and priorities, ensuring that users are notified only about the most relevant issues.

What recommendations would you give to someone considering this product?

Enhance automation features with support for additional scripting languages and more complex workflows to automate a wider range of tasks.

Pros

Helps Innovate
Trustworthy
Efficient Service
Effective Service

Bruno M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Very innovative.

Likeliness to Recommend

9 /10

What differentiates Pulseway from other similar products?

The dashboard is customizable and the support is very good.

What is your favorite aspect of this product?

Easy to Implement and easy to use - very nice and clean GUI. Patch management is great, they are always keen to help wherever possible

What do you dislike most about this product?

Poor integration with antivirus, very limited, I would like to see more of that.

What recommendations would you give to someone considering this product?

Is a good product, it has it's limitations with the antivirus, but support is very good, the interface is friendly and easy to use. I would recomend the product to anyone.

Pros

Reliable
Enables Productivity
Trustworthy
Fair

Jake D.

Role: Industry Specific Role
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Simple + Easy to Use and Integrate

Likeliness to Recommend

8 /10

What differentiates Pulseway from other similar products?

How easy and quick it is to integrate, doing mass deployments to remote desktops has made our jobs much easier, being able to get 100+ new devices under our Pulseway management quick and painless. Also having integration with Webroot for easy deployment has saved us many hours.

What is your favorite aspect of this product?

The fluidity, the team behind development for Pulseway are quick and responsive. We've had plenty of meetings with them to discuss features and feel that they take feature requests seriously. The continued additions of features is very welcomed (ITGlue integration being one that was a more recent one that has made life easier).

What do you dislike most about this product?

There seems to be some issues with remote connections. Or at least some features that lack in this department. One big gripe would be with Pulseway not being able to retain connection as the remote computer is restarting as some other remote software providers have implemented.

What recommendations would you give to someone considering this product?

The biggest thing to consider before Pulseway in my opinion is if large amounts of customization are integral. There is customization but it's more like bending the framework that is in place rather than restructuring it in a way you'd like.

Pros

Continually Improving Product
Effective Service
Reliable
Enables Productivity

Cons

Wastes Time
Vendor's Interest First
Under Delivered

Pulseway

What is Pulseway?

Company Details

Need Assistance?

Awards & Recognition

Pulseway Ratings

88 Likeliness to Recommend

1 Since last award

91 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Pulseway?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Discovery Automated discovery and identification of devices and associated applications on the network.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Pulseway Reviews

Milan P.

User friendly

Likeliness to Recommend

Pros

Bruno M.

Very innovative.

Likeliness to Recommend

Pros

Jake D.

Simple + Easy to Use and Integrate

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Remote Control

Real User Monitoring

Mobile Device Management

Patch Management

Remote NOC, SOC, Helpdesk Integration

Network Management

Support for IoT Devices

Discovery

Process Automation

Anti Malware Signature Detection

Ransomware Recovery and Removal

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Availability and Quality of Training