
In Partnership With SelectHub

What is Paychex Flex?
Save time and improve payroll accuracy. Paychex makes it easier to enter employee hours, calculate payroll taxes, and keep up with wage and hour laws – without taking time away from your business.
Company Details
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In Partnership With SelectHub
Paychex Flex Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Paychex Flex.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
81 Likeliness to Recommend
72 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+35 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Paychex Flex?
Pros
- Transparent
- Caring
- Respectful
- Friendly Negotiation
Cons
- Less Inspiring
- Charges for Enhancements
- Commodity Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Compensation Management
Tax Form Preparation
Self Service Portal
Direct Deposit
Benefits Calculation
Taxation Deduction
Accounting Systems Interface
Time and Attendance
Vacation and Leave Tracking
Retirement Plan Tracking
HR Systems Interface
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Breadth of Features
Vendor Support
Usability and Intuitiveness
Business Value Created
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Data Integration
Paychex Flex Reviews
- Role: Human Resources
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2024
Horrible customer service. Impossible to work with
Likeliness to Recommend
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Please tell us why you think this review should be flagged.

Wendy T.
- Role: Human Resources
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Good for hourly shift workers
Likeliness to Recommend
What differentiates Paychex Flex from other similar products?
It seems to be geared towards hourly workers.
What is your favorite aspect of this product?
Availability of vendor assistance.
What do you dislike most about this product?
Not very user friendly
What recommendations would you give to someone considering this product?
Good for hourly workers - ability to schedule by shift and allow employees to switch
Pros
- Respectful
- Transparent
- Friendly Negotiation
- Trustworthy
Cons
- Commodity Features
- Less Inspiring
- Wastes Time
Please tell us why you think this review should be flagged.

Kellene C.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2023
Features Disappoint
Likeliness to Recommend
What differentiates Paychex Flex from other similar products?
It is for a low cost so you are basically paying for packages that are not expensive but the services are not great.
What is your favorite aspect of this product?
None as there isn't anything favorable about the product except the low cost to have it.
What do you dislike most about this product?
I dislike the Customer Service hours and also the availability of them assisting the clients it is not pleasant and I was not happy with the product at all.
What recommendations would you give to someone considering this product?
If you want an affordable option for payroll for your employees and don't mind a lot of manual entries this program is for our business.
Pros
- Caring
- Altruistic
- Trustworthy
- Efficient Service
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Please tell us why you think this review should be flagged.
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