Paychex Flex Logo
Paychex Flex Logo
Paychex, Inc.

Paychex Flex

Composite Score
5.7 /10
CX Score
5.1 /10
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Category
Paychex Flex
5.7 /10

What is Paychex Flex?

Save time and improve payroll accuracy. Paychex makes it easier to enter employee hours, calculate payroll taxes, and keep up with wage and hour laws – without taking time away from your business.

Company Details

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Paychex Flex Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paychex Flex.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

72 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+35 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paychex Flex?

26% Negative
19% Neutral
55% Positive

Pros

  • Transparent
  • Caring
  • Respectful
  • Friendly Negotiation

Cons

  • Less Inspiring
  • Charges for Enhancements
  • Commodity Features

Feature Ratings

Average 69

Compensation Management

83

Tax Form Preparation

82

Self Service Portal

81

Direct Deposit

78

Benefits Calculation

77

Taxation Deduction

76

Accounting Systems Interface

76

Time and Attendance

74

Vacation and Leave Tracking

73

Retirement Plan Tracking

70

HR Systems Interface

68

Vendor Capability Ratings

Average 70

Ease of IT Administration

85

Quality of Features

84

Breadth of Features

84

Vendor Support

82

Usability and Intuitiveness

77

Business Value Created

77

Ease of Customization

74

Availability and Quality of Training

72

Product Strategy and Rate of Improvement

72

Ease of Implementation

72

Ease of Data Integration

68

Paychex Flex Reviews

  • Role: Human Resources
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2024

Horrible customer service. Impossible to work with

Likeliness to Recommend

1 /10

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

Wendy T.

  • Role: Human Resources
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Good for hourly shift workers

Likeliness to Recommend

6 /10

What differentiates Paychex Flex from other similar products?

It seems to be geared towards hourly workers.

What is your favorite aspect of this product?

Availability of vendor assistance.

What do you dislike most about this product?

Not very user friendly

What recommendations would you give to someone considering this product?

Good for hourly workers - ability to schedule by shift and allow employees to switch

Pros

  • Respectful
  • Transparent
  • Friendly Negotiation
  • Trustworthy

Cons

  • Commodity Features
  • Less Inspiring
  • Wastes Time

Kellene C.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Features Disappoint

Likeliness to Recommend

10 /10

What differentiates Paychex Flex from other similar products?

It is for a low cost so you are basically paying for packages that are not expensive but the services are not great.

What is your favorite aspect of this product?

None as there isn't anything favorable about the product except the low cost to have it.

What do you dislike most about this product?

I dislike the Customer Service hours and also the availability of them assisting the clients it is not pleasant and I was not happy with the product at all.

What recommendations would you give to someone considering this product?

If you want an affordable option for payroll for your employees and don't mind a lot of manual entries this program is for our business.

Pros

  • Caring
  • Altruistic
  • Trustworthy
  • Efficient Service

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable