Lucidchart Logo
Lucidchart Logo
Lucid Software Inc.

Lucidchart

8.2 /10
Category
Lucidchart
8.2 /10

What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details


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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

89 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 86

Visual Process Design

92

Process Simulation

90

Collaboration

89

Process Monitoring and Optimization

89

Commenting

88

Dashboard

87

Process Auditing

86

Process Model Repository/Content Repository

85

Process Automation

85

Analytics and Reporting

83

Process Modelling and Design

81

Vendor Capability Ratings

Average 86

Ease of Implementation

93

Breadth of Features

89

Availability and Quality of Training

89

Business Value Created

89

Ease of Data Integration

89

Ease of Customization

86

Ease of IT Administration

86

Usability and Intuitiveness

85

Quality of Features

83

Vendor Support

81

Product Strategy and Rate of Improvement

80

Lucidchart Reviews

James W.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

No better way to diagram processes.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart is web based and works smoothly on my web browser. Lucid also allows for the possibility to collaboratively build diagrams simultaneously with my workmates , enabling faster completion of diagramming assignments, not minding the physical location of each member of my work group.

What is your favorite aspect of this product?

Lucid has hundreds of templates available to me , when I need to create a diagram. Lucid's diagramming library covers different technical diagramming types from taskboards, to sales processes, reports, flowcharts, sales efficiency diagrams and so on. Having access to Lucid's library prevents me from building my technical diagrams from scratch.

What do you dislike most about this product?

Asides viewing documents, I struggle to do much on the mobile app. This for me, is the one weakness for Lucid which I hope will be addressed at some point.

What recommendations would you give to someone considering this product?

As far as technical diagramming goes, I doubt I have come across any other software program better than Lucidchart , in my own opinion.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Shrikant S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Powerful & intuitive,but room foradvanced feature

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart excels with its intuitive interface, real-time collaboration, and extensive template library. It integrates seamlessly with tools like Google Workspace and Microsoft Office and supports cross-platform access. Unique features include advanced data linking and customizable diagrams, making it a versatile choice for diverse diagramming needs.

What is your favorite aspect of this product?

My favorite aspect of Lucidchart is its **real-time collaboration** feature. It allows multiple users to work on a diagram simultaneously, with live updates and easy communication through integrated comments and chat. This capability enhances teamwork and ensures that everyone involved is on the same page, which is especially valuable for complex projects and remote teams.

What do you dislike most about this product?

One area where Lucidchart could improve is its **pricing structure**. While it offers a lot of functionality, the cost can be quite high, especially for teams or organizations that need access to advanced features or multiple user licenses. This can be a barrier for smaller teams or individuals who need more affordable options.

What recommendations would you give to someone considering this product?

Consider evaluating Lucidchart’s real-time collaboration and diagramming features through the free trial to ensure it meets your needs. Check if the pricing aligns with your budget, especially if you need multiple user licenses. Explore its integrations with tools you already use and review its advanced features to make sure they add value to your workflow. Stay informed about updates for ongoing improvements.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Effective Service

Christopher O.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Great Product!

Likeliness to Recommend

9 /10

What differentiates Lucidchart from other similar products?

This can be used by the most technical users and the new users and the product meets both people's needs

What is your favorite aspect of this product?

I love the intuitive nature of process mapping. It is exceptionally helpful and easy when wanting to visualize complex processes

What do you dislike most about this product?

There are sometimes too many options and I wish there was a more simplified version like Miro for process visualization and mapping

What recommendations would you give to someone considering this product?

Make sure you actually need the more advanced features or you will be paying for a Cadillac to go get groceries.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity