LivePerson Conversational Cloud Logo
LivePerson Conversational Cloud Logo
LivePerson

LivePerson Conversational Cloud

7.1 /10
Category
LivePerson Conversational Cloud
7.1 /10

What is LivePerson Conversational Cloud?

Create closer connections with your customers and drive meaningful outcomes, all from one place. Say hello to LivePerson’s Conversational Cloud.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

LivePerson Conversational Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LivePerson Conversational Cloud.

83 Likeliness to Recommend

86 Plan to Renew

73 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LivePerson Conversational Cloud?

2% Negative
19% Neutral
79% Positive

Pros

  • Respectful
  • Security Protects
  • Enables Productivity
  • Includes Product Enhancements

Cons

  • Under Delivered

Feature Ratings

Average 78

Multi-channel

83

Scheduled Availability

82

Application Programming Interface

81

Workflow Processing

80

Wayfinding

79

Leads Generation

79

Voice or Text Input

77

Natural Language Processing

77

Personalized Service

77

Knowledgebase

76

Translation

75

Vendor Capability Ratings

Average 77

Ease of Implementation

81

Usability and Intuitiveness

80

Ease of IT Administration

79

Ease of Data Integration

79

Vendor Support

79

Ease of Customization

78

Product Strategy and Rate of Improvement

77

Breadth of Features

77

Quality of Features

76

Business Value Created

76

Availability and Quality of Training

69

LivePerson Conversational Cloud Reviews

Mahesh C.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Best conversational AI platform on the market

Likeliness to Recommend

10 /10

What differentiates LivePerson Conversational Cloud from other similar products?

It has all the features you need to backbone your Customer support, pricing is also fair. It is easy to use, good UI. Seamless customization and integration It is more dynamic and make conversation for your customers personlized

What is your favorite aspect of this product?

It offers digital first customer conversation for better scale, results and engagements.

What do you dislike most about this product?

Trust me it was very frightening to use at first, but slowly we understood the product and their team helped us a lot.

What recommendations would you give to someone considering this product?

I highly recommend this product to anyone who wish to receive 5 stars in customer communication. I know big brands are already using liveperson. This tool is essential for your business and customer support

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ahmed S.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Economical, intuitive and customizable tool

Likeliness to Recommend

8 /10

What differentiates LivePerson Conversational Cloud from other similar products?

A very powerful integration layer, numerous integration channels, and the conversational AI capabilities which being continuously enhanced.

What is your favorite aspect of this product?

The strong knowledge base and self learning tools.

What do you dislike most about this product?

Sometimes the support is not as responsive as it should be considering the nature of the domain it serves.

What recommendations would you give to someone considering this product?

Understand the licensing model which could be based on the number of users or number of conversations and carefully select the one most economical for you.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Siba P.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy to use but may want to revise the pricing

Likeliness to Recommend

8 /10

What differentiates LivePerson Conversational Cloud from other similar products?

Easy implementation and COT solution

What is your favorite aspect of this product?

Skill based routing and API integration

What do you dislike most about this product?

Nothing NA

What recommendations would you give to someone considering this product?

To add more AI/ML capabilities OOTB

Pros

  • Acts with Integrity
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Under Delivered

Most Popular LivePerson Conversational Cloud Comparisons