Intershop Commerce Suite Logo
Intershop Commerce Suite Logo
Intershop Communications AG

Intershop Commerce Suite

Composite Score
6.8 /10
CX Score
6.9 /10
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Intershop Commerce Suite
6.8 /10

What is Intershop Commerce Suite?

With Intershop Commerce Suite, you can showcase your brands online; open up new target groups, channels, and markets, or digitize every aspect of your sales processes. This all-in-one package features Commerce Management, Order Management (OMS), Product Information Management (PIM), and Experience Management (EX)—which includes everything you need to create a personalized shopping experience.

Company Details

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Intershop Commerce Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Intershop Commerce Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Intershop Commerce Suite?

0% Negative
18% Neutral
82% Positive

Pros

  • Client Friendly Policies
  • Security Protects
  • Continually Improving Product
  • Performance Enhancing

Cons

  • Vendor's Interest First

Feature Ratings

Average 76

Content Localization

88

Shopping Cart Management

82

Catalog Management

81

Payment Processing

75

Order Management

75

Content Management

73

Reporting and Analytics

72

ERP Integration

69

Guided Selling

67

Integrated Search

61

Vendor Capability Ratings

Average 77

Quality of Features

91

Business Value Created

84

Breadth of Features

84

Ease of Implementation

82

Vendor Support

80

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

72

Ease of Customization

70

Usability and Intuitiveness

68

Ease of Data Integration

67

Ease of IT Administration

61

Intershop Commerce Suite Reviews

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2022

Good Ecommerce solution but a bit pricey

Likeliness to Recommend

8 /10

Pros

  • Efficient Service
  • Respectful
  • Security Protects
  • Helps Innovate

Cons

  • Vendor's Interest First
  • Less Generous
  • Under Delivered

Akansha A.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy to use

Likeliness to Recommend

10 /10

What differentiates Intershop Commerce Suite from other similar products?

not sure the product

What is your favorite aspect of this product?

easy to use

What do you dislike most about this product?

Sometimes hang

What recommendations would you give to someone considering this product?

save timing

Pros

  • Reliable
  • Efficient Service
  • Inspires Innovation
  • Respectful

Shobhit A.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Dec 2022

Fantastic Product

Likeliness to Recommend

9 /10

What differentiates Intershop Commerce Suite from other similar products?

Easy to set up in one market and to use the same setup for other countries

What is your favorite aspect of this product?

Its extensive and complete B2B functionalities- Its proven track record in B2B e-commerce- The scalability of the platform (channels, applications, etc.)- Strong documentation (knowledge base)

What do you dislike most about this product?

The image processing speed using this platform is very slow and some advance feature such as cookie debugging is missing.

What recommendations would you give to someone considering this product?

A Must buy

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing