Intermedia

Intermedia Unite

Composite Score

7.7 /10

CX Score

8.1 /10

11 Reviews Write a Review

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What is Intermedia Unite?

Intermedia Unite—the all-in-one communications solution that brings together phone, chat, video, meetings, and file collaboration, giving you the freedom to be more productive, collaborative, mobile, and efficient no matter where you are, no matter when.

Company Details

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Intermedia Unite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Intermedia Unite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Intermedia Unite?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 87

Web & Desktop Conferencing

Call Management

Secure Access

Centralized Management Portal

Mobility

Communications

Analytics Reporting

Presence IM

Session Border Controller

Continuous UCC

Audio Transcription

Vendor Capability Ratings

Average 85

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Intermedia Unite Reviews

Sofia E.

Role: Information Technology
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Awesome Customer Service

Likeliness to Recommend

8 /10

What differentiates Intermedia Unite from other similar products?

They are able to provide you with genuine individuals that are highly knowledgeable and available within minutes of your call to guide you through any problem that you might be experiencing. The experience of working with them is quite enjoyable.

What is your favorite aspect of this product?

This website is rather simple to use, and it allows you to personalise everything from the welcome to our billing policies.

What do you dislike most about this product?

There is a good chance that you may feel a little overwhelmed while you are customizing the software for your particular company.

What recommendations would you give to someone considering this product?

Because the price is so reasonable in relation to the services, I would suggest it to anybody, even if it is nearly too much for your needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Ishfaq A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Intermedia Unite Review

Likeliness to Recommend

9 /10

What differentiates Intermedia Unite from other similar products?

Unified Communication and Collaboration: Intermedia Unite provides a comprehensive set of communication and collaboration tools in one platform, enabling users to work seamlessly across multiple channels and devices. Built-in Security: Intermedia Unite has a built-in security system that protects against unauthorized access, data breaches, and other threats. It uses advanced encryption and authentication protocols to keep data safe. Reliability Scalability Cost-effectiveness 24/7 Support

What is your favorite aspect of this product?

Intermedia Unite is a comprehensive communication and collaboration platform that offers a range of features and benefits to help businesses stay connected and productive. Its unified communication and collaboration tools, built-in security, reliability, scalability, cost-effectiveness, and 24/7 support make it a top choice for businesses of all sizes.

What do you dislike most about this product?

There are no major disadvantages or flaws that would significantly detract from its overall value as a communication and collaboration platform. Some users may have specific preferences or requirements that are not fully met by the platform, but Intermedia Unite offers a wide range of features and customization options that can be tailored to meet different needs.

What recommendations would you give to someone considering this product?

Assess your business needs: Before selecting any communication and collaboration platform, it's important to assess your business needs and identify the specific features and functionalities that are most important to you. This will help you choose a platform that best meets your requirements. Take advantage of the free trial: Intermedia Unite offers a free trial, which can help you evaluate the platform and its features before making a commitment. Be sure to take advantage of this opportunity to explore the platform and test its capabilities. Consider integration Evaluate support Understand the pricing model

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Michael A.

Role: Information Technology
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Delivers best of all words and is sure to delight!

Likeliness to Recommend

10 /10

What differentiates Intermedia Unite from other similar products?

Delivers the crispness and quality everyone wants with physical phones, but delivers leading cloud capabilities and flexibility

What is your favorite aspect of this product?

The flexibility of the product and dependability; its solid app is nice so I can answer work calls on my cell phone

What do you dislike most about this product?

I like past versions less as they continuously improve and device better than ever ones

What recommendations would you give to someone considering this product?

Test it out - evaluate the diversity of stakeholders and what would deliver for their needs. In many cases this is the choice I would wager on.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Intermedia Unite

What is Intermedia Unite?

Company Details

Need Assistance?

Intermedia Unite Ratings

95 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Intermedia Unite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Secure Access Establishment of a VPN session to the internal phone system.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Presence IM Knowing the availability of users.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Intermedia Unite Reviews

Sofia E.

Awesome Customer Service

Likeliness to Recommend

Pros

Ishfaq A.

Intermedia Unite Review

Likeliness to Recommend

Pros

Michael A.

Delivers best of all words and is sure to delight!

Likeliness to Recommend

Pros

Feature Ratings

Web & Desktop Conferencing

Call Management

Secure Access

Centralized Management Portal

Mobility

Communications

Analytics Reporting

Presence IM

Session Border Controller

Continuous UCC

Audio Transcription

Vendor Capability Ratings

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement