

In Partnership With SelectHub

What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Fair
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Contact Center Integration
Customer Community Management
Customer Self Service Capabilities
Agent Scripting
Analytics and Reporting
Agent Collaboration
Intelligent Search
Multi Channel Support
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Business Value Created
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews

Ohanyere U.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2025
Fascinating and intriguing
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It streamlines workflow effectively and handles numerous tasks on the e go
What is your favorite aspect of this product?
Analytics dashboard
What do you dislike most about this product?
Nothing, it is exceptional
What recommendations would you give to someone considering this product?
Yes, I would
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Oluwasola Racheal O.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Mar 2025
Easy-to-Use Support Tool, Great CRM Integration
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub stands out because it connects customer support with sales and marketing in one place. Unlike other tools, it has a built-in CRM, making it easy to track customer history and personalize support
What is your favorite aspect of this product?
My favourite thing about HubSpot Service Hub is how everything is connected in one place. The built-in CRM makes it easy to see customer history, and the automation tools help save time by handling repetitive tasks
What do you dislike most about this product?
What I dislike most about HubSpot Service Hub is that some of the best features are only available in the expensive plans
What recommendations would you give to someone considering this product?
Try the free version first. It has useful features, and you can see if it fits your needs before upgrading. Make the most of the CRM. It helps keep track of customer interactions and makes support more personal.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ruth C.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Mar 2025
My review
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Whatsapp integration.
What is your favorite aspect of this product?
Sales funnel management
What do you dislike most about this product?
Email template
What recommendations would you give to someone considering this product?
Comprehensive CRM.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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