HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
HubSpot Service Hub
8.8 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Service - Enterprise category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

1% Negative
6% Neutral
93% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Trustworthy

Feature Ratings

Average 82

Customer Service Knowledge Management

85

Contact Center Integration

83

Customer Community Management

83

Customer Self Service Capabilities

83

Agent Scripting

83

Analytics and Reporting

82

Agent Collaboration

82

Intelligent Search

81

Multi Channel Support

81

Customer Service Workflow Management

81

Mobile Customer Care

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Usability and Intuitiveness

83

Quality of Features

83

Business Value Created

82

Vendor Support

82

Ease of IT Administration

82

Availability and Quality of Training

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Ease of Customization

77

HubSpot Service Hub Reviews

Ohanyere U.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Fascinating and intriguing

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

It streamlines workflow effectively and handles numerous tasks on the e go

What is your favorite aspect of this product?

Analytics dashboard

What do you dislike most about this product?

Nothing, it is exceptional

What recommendations would you give to someone considering this product?

Yes, I would

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Oluwasola Racheal O.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Easy-to-Use Support Tool, Great CRM Integration

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

HubSpot Service Hub stands out because it connects customer support with sales and marketing in one place. Unlike other tools, it has a built-in CRM, making it easy to track customer history and personalize support

What is your favorite aspect of this product?

My favourite thing about HubSpot Service Hub is how everything is connected in one place. The built-in CRM makes it easy to see customer history, and the automation tools help save time by handling repetitive tasks

What do you dislike most about this product?

What I dislike most about HubSpot Service Hub is that some of the best features are only available in the expensive plans

What recommendations would you give to someone considering this product?

Try the free version first. It has useful features, and you can see if it fits your needs before upgrading. Make the most of the CRM. It helps keep track of customer interactions and makes support more personal.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ruth C.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

My review

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

Whatsapp integration.

What is your favorite aspect of this product?

Sales funnel management

What do you dislike most about this product?

Email template

What recommendations would you give to someone considering this product?

Comprehensive CRM.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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