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Cendyn

Guestrev

Composite Score
7.3 /10
CX Score
7.6 /10
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In Partnership With SelectHub

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Category
Guestrev
7.3 /10

What is Guestrev?

Evaluate and understand your property’s mix of revenue and profit centers holistically and more strategically with up to nine categories of ancillary revenue, custom to your hotel. Guestrev offers open pricing recommendations by room type and market segment. Price each room type independently of overall demand based on factors such as perceived value, guests’ willingness to pay, and dynamic demand and availability indicators. Forecast accurately, price with certainty, and make quick, agile decisions.

Company Details

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Awards & Recognition

Guestrev won the following awards in the Hotel Revenue Management System category

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Guestrev Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guestrev.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guestrev?

0% Negative
16% Neutral
84% Positive

Pros

  • Effective Service
  • Respectful
  • Client's Interest First
  • Generous Negotitation

Feature Ratings

Average 80

Multi-Property Support

96

Multi Currency

95

Automated Revenue Management

89

Real-Time

87

Recommended Rates

84

Customer Segmentation

84

Data Visualization

82

Reporting

81

Integration

79

Competitive Rate Modeling

79

Multi-Language Support

78

Vendor Capability Ratings

Average 80

Vendor Support

85

Usability and Intuitiveness

84

Availability and Quality of Training

83

Business Value Created

83

Ease of IT Administration

80

Product Strategy and Rate of Improvement

80

Ease of Implementation

80

Breadth of Features

79

Quality of Features

78

Ease of Data Integration

75

Ease of Customization

70

Guestrev Reviews

Agustino S.

  • Role: Finance
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Very efficient productivity tools

Likeliness to Recommend

9 /10

What differentiates Guestrev from other similar products?

It contains multiple productivity tools including but not limited to real-time price optimization, guided workflows, bulk updating, multi-property management, SSO and many more. It also has various RMS optimization levels

What is your favorite aspect of this product?

Multi property support that comes with multi property management both of which are excellent in managing our multiple properties for smooth revenue flow and growth

What do you dislike most about this product?

Requires dedication to understand how it functions

What recommendations would you give to someone considering this product?

A great tool for multi property management

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Salome S.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Good product

Likeliness to Recommend

10 /10

What differentiates Guestrev from other similar products?

It is easier to use

What is your favorite aspect of this product?

it is affordable

What do you dislike most about this product?

Lack of features

What recommendations would you give to someone considering this product?

It is affordable and easy to use

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Joe F.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Great product, but needs fine tuning routinely

Likeliness to Recommend

7 /10

What differentiates Guestrev from other similar products?

GuestRev is a known leader in the casino hospitality space and their support is great as many of them have used as an end user. Although the pandemic is made the system a little slow to react with the algorithm, the team is dedicated to making necessary tweaks to help improve the forecasting, rate recommendations and reporting.

What is your favorite aspect of this product?

Ease of use in the online portion of the tool is a big plus.

What do you dislike most about this product?

Wish we had more access to make adjustments to the tool. The support team is accountable, but sometimes can be a little slow when changes needs to be made.

What recommendations would you give to someone considering this product?

Do your research and bring questions about the tool and integration. Make sure you have business partners like IT at the table and they understand the upkeep with the interfaces and the necessary information to be passed.

Pros

  • Respectful
  • Helps Innovate
  • Effective Service
  • Includes Product Enhancements

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