Google Authenticator Logo
Google Authenticator Logo
Google

Google Authenticator

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Authenticator
8.9 /10

What is Google Authenticator?

Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).

Company Details


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Google Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Authenticator?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Security Protects

Feature Ratings

Average 82

Multi-Device Protection

87

OTP Authentication

86

Email Authentication

86

Biometrics Authentication

83

Authentication Assurance Level (AAL)

83

Soft Token Authentication

83

Browser Push Notifications

82

Role-Based Multi-Factor Authentication

82

Role and User Management

81

Integration APIs

81

Hard Token Authentication

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

86

Ease of IT Administration

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Availability and Quality of Training

78

Google Authenticator Reviews

Kurshid S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Secure and Reliable, But Lacking Essential Modern

Likeliness to Recommend

10 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator stands out due to its simplicity, reliability, and offline functionality. Unlike other authentication apps that require cloud syncing, Google Authenticator keeps security tight by storing codes locally on your device, reducing exposure to potential breaches.

What is your favorite aspect of this product?

I appreciate its ease of use and the fact that it doesn’t require an internet connection to generate codes. The setup process is quick, and it integrates seamlessly with many platforms, making it a great tool for two-factor authentication.

What do you dislike most about this product?

The lack of cloud backup or account syncing is a major downside. If you lose your phone, you risk losing access to all your stored codes unless you manually transfer them beforehand. A more user-friendly recovery option would be a great addition.

What recommendations would you give to someone considering this product?

If you prefer a straightforward, no-frills authentication app that works offline, Google Authenticator is a solid choice. However, if you need multi-device syncing or backup options, you might want to consider alternatives like Authy or Microsoft Authenticator.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alice N.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Improved security.

Likeliness to Recommend

8 /10

What differentiates Google Authenticator from other similar products?

Improve on account security.

What is your favorite aspect of this product?

Authentication codes are changed every min and can't be accessed by anyone except the own of the device.

What do you dislike most about this product?

Takes a lot of time.

Pros

  • Enables Productivity
  • Inspires Innovation
  • Caring
  • Respectful

Chasen S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Greater security tool.

Likeliness to Recommend

6 /10

What is your favorite aspect of this product?

It allows you to quickly self authenticate and increase security on products you. It can load to any device and access authentication codes for unlocking your system.

What recommendations would you give to someone considering this product?

Google Authenticator is integrated with most services and products

Pros

  • Efficient Service
  • Caring
  • Respectful
  • Client Friendly Policies

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