What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Fair
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Application Integration
Dashboards and Reporting
Pipeline Visibility
Artificial Intelligence Engine
Audio Transcription
Mobile Support
Conversation Coaching
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Gong Reviews
Adam C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2026
Flexible, solid, call intelligence software.
Likeliness to Recommend
What differentiates Gong from other similar products?
The ease of integration is probably the most unique feature of Gong. Product features are very similar to competitors.
What is your favorite aspect of this product?
The call coaching notes. Being able to monitor multiple SDR and sales conversations at scale has been key to success.
What do you dislike most about this product?
Nothing really. Gong is a pretty solid product overall.
What recommendations would you give to someone considering this product?
Take the time to ensuring that you do a proper roll out of the benefits and comprehensive training for everyone involved from sales and marketing.
Pros
- Reliable
- Respectful
- Helps Innovate
- Performance Enhancing
Cons
- Commodity Features
- Less Generous
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
Henry V.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2026
Works as it should, and is very user friendly
Likeliness to Recommend
What differentiates Gong from other similar products?
What I love most about gong is the analytics. It allows me to be able to easily see where I am lacking, and how I compare to others at the company.
What is your favorite aspect of this product?
The ability to listen back to calls, and easily leverage the transcripts to get more analytics
What do you dislike most about this product?
Not being able to multidial currently. I know there are other services, but it seems like straightforward.
What recommendations would you give to someone considering this product?
Consider how it connects to the CRM, and how many people are on the team. If you are looking for a basic dialer, this is not it. Very deep for big teams.
Pros
- Performance Enhancing
- Acts with Integrity
- Reliable
- Saves Time
Please tell us why you think this review should be flagged.
Heather B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Oct 2025
Actionable insights driving revenue
Likeliness to Recommend
What differentiates Gong from other similar products?
Our revenue intelligence stack now has a strong partner - Gong, with its competitive advantage. Also, I have experienced that our rep productivity has maximized since they no longer have to write detailed call reviews.
What is your favorite aspect of this product?
I love how this tool releases reps from the task of documenting by automatically capturing every exchange. I use Gong's dashboards on a daily basis to examine pipeline health based on real conversations, rather than just CRM data.
What do you dislike most about this product?
I believe this tool is doing perfectly, and I haven't noticed any negative aspect about it.
What recommendations would you give to someone considering this product?
Strongly recommended tool for anyone looking to improve performance, deal with risk management, optimize the sales process, and have pipeline visibility efficiently.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
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