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Cisco Systems

Duo Security

Composite Score

8.4 /10

CX Score

8.6 /10

35 Reviews Write a Review

Claim Software

What is Duo Security?

Duo's trusted access solution is a user-centric zero-trust security platform to protect access to sensitive data at scale for all users, all devices and all applications.

Company Details

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Duo Security Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Duo Security.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Duo Security?

3% Negative

5% Neutral

92% Positive

Pros

Unique Features
Efficient Service
Performance Enhancing
Security Protects

Feature Ratings

Average 81

Biometrics Authentication

Multi-Device Protection

Role and User Management

OTP Authentication

Adaptive Authentication (Risk-based)

Soft Token Authentication

Dashboards, Analytics and Reporting

Role-Based Multi-Factor Authentication

Email Authentication

Browser Push Notifications

Hard Token Authentication

Vendor Capability Ratings

Average 77

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Duo Security Reviews

Labidi T.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

My Review on Duo Security

Likeliness to Recommend

9 /10

What differentiates Duo Security from other similar products?

It has a multi-factor authentication feature that acts as an extra of security other than the password only. Pass-wordless login also helps users use bio-metric which is unique for every individual.

What is your favorite aspect of this product?

My favorite feature in this product is the phishing resistance authentication. This feature is more advanced to resist theft and phishing.

What do you dislike most about this product?

I do not have any issues with this tool. It has been great for us.

What recommendations would you give to someone considering this product?

I would recommend this product without any fear. It has great features that ensure no unauthorized access into our systems.

Pros

Helps Innovate
Unique Features
Efficient Service
Inspires Innovation

Swetha M.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Duo is secure and user-friendly security solution.

Likeliness to Recommend

8 /10

What differentiates Duo Security from other similar products?

1. Ease of Use Across Devices: Duo security provides a highly intuitive interface and integration across various devices, making in IT accessible able for users of all technical levels. 2. Comprehensive Multi-Factor Authentication: Duo excels in offering strong MFA options, including biometrics and push notifications, ensuring high level security with minimal friction for end-users.

What is your favorite aspect of this product?

My favourite aspect of Duo Security is its intuitive multi factor authentication (MFA) system, which offers wonderful user experience with features like push notifications and biometric options. This ensures enhanced security without compromising convenience.

What do you dislike most about this product?

One thing I dislike about Duo Security is its limited offline functionality, as the app requires an internet connection for certain authentication methods, which can be inconvenient in areas with poor connectivity.

What recommendations would you give to someone considering this product?

1. Duo Security might feel a bit complex initially, but once you get used to its work flow, it becomes intuitive and reliable for daily use. 2. Having backup option like push notification, passwords, or phone call ensures you are never locked out. 3. Always use the "Remember Me" feature as it reduces repetitive authentications on frequently used devices.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Khalid C.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Duo MFA is a great choice for any enterprise

Likeliness to Recommend

10 /10

What differentiates Duo Security from other similar products?

They have a multitude of MFA authorization options. They ability to use cloud or in house radius server is a plus.

What is your favorite aspect of this product?

Multiple Vendor support and solution

What do you dislike most about this product?

Nothing all is very well designed

What recommendations would you give to someone considering this product?

Make sure to understand the authentication process at the postal and gateway when implementing

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Duo Security

What is Duo Security?

Company Details

Need Assistance?

Duo Security Ratings

87 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Duo Security?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Role and User Management Enable different levels of access and permissions based on role.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Email Authentication Ability to send a verification link or code via email.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Duo Security Reviews

Labidi T.

My Review on Duo Security

Likeliness to Recommend

Pros

Swetha M.

Duo is secure and user-friendly security solution.

Likeliness to Recommend

Pros

Khalid C.

Duo MFA is a great choice for any enterprise

Likeliness to Recommend

Pros

Most Popular Duo Security Comparisons

Google Authenticator

Microsoft Authenticator

Salesforce Authenticator

OKTA Adaptive Multi-Factor Authentication

Protectimus

LastPass Multi-Factor Authentication

Feature Ratings

Biometrics Authentication

Multi-Device Protection

Role and User Management

OTP Authentication

Adaptive Authentication (Risk-based)

Soft Token Authentication

Dashboards, Analytics and Reporting

Role-Based Multi-Factor Authentication

Email Authentication

Browser Push Notifications

Hard Token Authentication

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training