Drift Conversation Cloud Logo Award Winner Product Badge
Drift Conversation Cloud Logo Award Winner Product Badge
Salesloft, Inc

Drift Conversation Cloud

8.6 /10
Category
Drift Conversation Cloud
8.6 /10

What is Drift Conversation Cloud?

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.

Company Details


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Awards & Recognition

Drift Conversation Cloud won the following awards in the Chatbots category

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Drift Conversation Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Drift Conversation Cloud.

84 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Drift Conversation Cloud?

3% Negative
3% Neutral
94% Positive

Pros

  • Helps Innovate
  • Respectful
  • Includes Product Enhancements
  • Efficient Service

Feature Ratings

Average 86

Personalized Service

89

Voice or Text Input

88

Leads Generation

88

Scheduled Availability

87

Application Programming Interface

86

Translation

86

Workflow Processing

85

Wayfinding

83

Multi-channel

83

Knowledgebase

83

Integration With CRM

82

Vendor Capability Ratings

Average 84

Breadth of Features

89

Quality of Features

88

Ease of Implementation

87

Ease of Customization

85

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

84

Availability and Quality of Training

84

Ease of IT Administration

84

Business Value Created

81

Ease of Data Integration

80

Vendor Support

76

Drift Conversation Cloud Reviews

Nay M.

  • Role: Vendor Management
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Drift helps ou custumer support to be effective

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

easy implementation

What do you dislike most about this product?

nothing comes to my mind now

What recommendations would you give to someone considering this product?

iIts great for fast communication

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Darrel C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

"Amazing Product"

Likeliness to Recommend

9 /10

What differentiates Drift Conversation Cloud from other similar products?

Drift's emphasis on AI-driven conversational marketing sets it apart, enabling businesses to engage with customers in more personalized and contextualized ways.

What is your favorite aspect of this product?

It offers a user-friendly interface for setting up and managing conversational marketing campaigns, making it accessible to users with varying technical expertise.

What do you dislike most about this product?

The AI capabilities of the chatbots may not be as advanced as some competing platforms, impacting the sophistication of automated conversations.

What recommendations would you give to someone considering this product?

I would recommend Drift Conversation Cloud for businesses looking to enhance their customer interactions through conversational marketing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Luke G.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Needs more feature updates

Likeliness to Recommend

8 /10

What differentiates Drift Conversation Cloud from other similar products?

Increases demo asks

What is your favorite aspect of this product?

Meeting booking integration

What do you dislike most about this product?

Not most user friendly

What recommendations would you give to someone considering this product?

A good sales and prospects tool to help increase contacts and revenues

Pros

  • Enables Productivity
  • Saves Time
  • Effective Service
  • Helps Innovate

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