DocuSign Identify Logo
DocuSign Identify Logo
Docusign

DocuSign Identify

Composite Score
7.5 /10
CX Score
7.4 /10
Category
DocuSign Identify
7.5 /10

What is DocuSign Identify?

Verify signer identity beyond the standard practice of clicking an emailed link. DocuSign Identify makes identity proofing and authentication a seamless part of eSignature. So you protect your important agreements, and your customer experience.

Company Details


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DocuSign Identify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign Identify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign Identify?

7% Negative
6% Neutral
87% Positive

Pros

  • Efficient Service
  • Saves Time
  • Respectful
  • Reliable

Feature Ratings

Average 79

Document Verification

84

Picture Identification

83

Electronic Signatures

82

Video Identification

80

Regulatory Compliance

79

Document Hosting

79

Database Integration

79

Reporting

78

Biometric Identification

72

Risk Assessment

72

Identity Verification

69

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Quality of Features

88

Business Value Created

87

Usability and Intuitiveness

85

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Ease of Data Integration

82

Availability and Quality of Training

82

Ease of IT Administration

81

Vendor Support

80

DocuSign Identify Reviews

Kriti S.

  • Role: Finance
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Elevating Security for Digital Signatures.

Likeliness to Recommend

9 /10

What differentiates DocuSign Identify from other similar products?

Unlike many other products, DocuSign Identify provides multi-layered identity verification with options such as knowledge-based authentication and government ID verification.

What is your favorite aspect of this product?

Despite offering high security the platform remains user-friendly and simple to implement for all businesses.

What do you dislike most about this product?

The verification process can sometimes be slower with specific ID types.

What recommendations would you give to someone considering this product?

If your organization deals with sensitive information then DocuSign Identity is a robust solution.

Pros

  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Saves Time

alma k.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

easy to use, needs integration in banking, great p

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

I don't think there is any thingk in particular that I don't like, you need to apply adoption for employees like any other tool

What recommendations would you give to someone considering this product?

this is a must for streamlining customer identification

Pros

  • Saves Time
  • Trustworthy
  • Efficient Service
  • Effective Service

Stephane B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Likeliness to Recommend

6 /10

Pros

  • Efficient Service
  • Caring
  • Client Friendly Policies

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Vendor's Interest First