Kaseya

Datto RMM

7.6 /10

What is Datto RMM?

Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.

Company Details

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Awards & Recognition

Datto RMM won the following awards in the Remote Monitoring and Management category

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2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

3 Top Rated Features

2024

4 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Datto RMM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datto RMM.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datto RMM?

6% Negative

8% Neutral

86% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 81

Real User Monitoring

Patch Management

Process Automation

Network Management

Remote NOC, SOC, Helpdesk Integration

Discovery

Remote Control

Support for IoT Devices

Anti Malware Signature Detection

Ransomware Recovery and Removal

Endpoint Backup

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Business Value Created

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Datto RMM Reviews

Er Avinash P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Datto Remote management tool

Likeliness to Recommend

9 /10

What differentiates Datto RMM from other similar products?

- Very sorted and stable SaaS product. - Properly distinguish options inside the UI of the product. - Performance and reliability with other similar products have no comparison.

What is your favorite aspect of this product?

Performance and inbuilt features are extremely high than average RMM product.

What do you dislike most about this product?

Little bit confusion over the hierarchy settings and support is not up to the mark.

What recommendations would you give to someone considering this product?

Product wise it is just perfect to work with.

Pros

Enables Productivity
Trustworthy
Efficient Service
Caring

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2024

Avoid Datto RMM

Likeliness to Recommend

1 /10

Cons

Inhibits Innovation
Less Reliable
Less Performance Enhancing

MOHAMED D.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

A decent product from Datto

Likeliness to Recommend

9 /10

What differentiates Datto RMM from other similar products?

Datto has tools for ticketing system, backup etc. from Datto itself.

What is your favorite aspect of this product?

The GUI of the new version is very user friendly and attractive.

What do you dislike most about this product?

Integration with the third-party apps/tools.

What recommendations would you give to someone considering this product?

It would be great if it is more light weight.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Datto RMM

What is Datto RMM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Datto RMM Ratings

84 Likeliness to Recommend

1 Since last award

94 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Datto RMM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Discovery Automated discovery and identification of devices and associated applications on the network.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Datto RMM Reviews

Er Avinash P.

Datto Remote management tool

Likeliness to Recommend

Pros

Avoid Datto RMM

Likeliness to Recommend

Cons

MOHAMED D.

A decent product from Datto

Likeliness to Recommend

Pros

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1
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Feature Ratings

Real User Monitoring

Patch Management

Process Automation

Network Management

Remote NOC, SOC, Helpdesk Integration

Discovery

Remote Control

Support for IoT Devices

Anti Malware Signature Detection

Ransomware Recovery and Removal

Endpoint Backup

Vendor Capability Ratings

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Business Value Created

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement