Copper Logo Award Winner Product Badge
Copper Logo Award Winner Product Badge
Copper

Copper

8.0 /10
Category
Copper
8.0 /10

What is Copper?

A Google-recommended CRM, Copper integrates and works seamlessly with your Gmail, Calendar and Drive so you never have to switch tabs to add contacts, track emails, find files and manage tasks in your marketing and sales process.

Company Details


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Awards & Recognition

Copper won the following awards in the Customer Relationship Management - Small Business category

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Copper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Copper.

85 Likeliness to Recommend

90 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Copper?

3% Negative
8% Neutral
89% Positive

Pros

  • Respectful
  • Generous Negotitation
  • Fair
  • Reliable

Feature Ratings

Average 81

Lead Management

85

Account and Contact Management

85

Collaboration

84

Analytics and Reporting

81

Activity and Workflow Management

80

Sales Management

80

Marketing Management

77

Customer Service Management

76

Telephony and Call Center Management

75

Mobile

74

Vendor Capability Ratings

Average 79

Ease of Implementation

84

Business Value Created

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

80

Quality of Features

80

Ease of Data Integration

79

Breadth of Features

77

Ease of IT Administration

77

Ease of Customization

77

Availability and Quality of Training

76

Vendor Support

76

Copper Reviews

Tom H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Generate revenue and connect with customers

Likeliness to Recommend

10 /10

What differentiates Copper from other similar products?

Our company has benefited greatly from Copper's many use cases, which have allowed us to streamline our sales process, create a comprehensive database of customer information and manage customer relationships more effectively.

What is your favorite aspect of this product?

It's a great tool for simplifying sales and building stronger customer relationships, with many features and functionalities that make it easier and more cost-effective to use. The best part is that it has improved our interaction with customers, helped us not to miss important meetings, stored sales data, quotes and much more, not to mention contact information.

What do you dislike most about this product?

The lack of integration with certain popular third-party tools is a bit disappointing.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

Andrew B.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Good CRM but lacks some features of major CRM's

Likeliness to Recommend

7 /10

What differentiates Copper from other similar products?

Customization of filters and integration with Gmaill

What is your favorite aspect of this product?

Gmail working in conjuction

What do you dislike most about this product?

Filters, lead management, and pipeline development features.

What recommendations would you give to someone considering this product?

I would suggest looking at Hubspot and Salesforce if you can afford them

Pros

  • Caring
  • Reliable
  • Inspires Innovation
  • Respectful

Cons

  • Less Effective Service

Alec B.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy to use but a bit pricey

Likeliness to Recommend

7 /10

What differentiates Copper from other similar products?

It had a different style of searching data on the system

What is your favorite aspect of this product?

It was easy to

What do you dislike most about this product?

The program was frustrating to use at times when trying to search you have to be specific.

What recommendations would you give to someone considering this product?

Know how you want to customize your platform to make it easy for someone to enter the required data and find the correct section to fill out.

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Client's Interest First

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