Blackboard Logo
Blackboard Logo
Blackboard Inc

Blackboard

Composite Score
7.6 /10
CX Score
7.8 /10
Category
Blackboard
7.6 /10

What is Blackboard?

Designed in collaboration with educators, Blackboard is the learning management system (LMS) that saves instructors time, empowers student choice, and promotes continuous improvement for all.

Company Details


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Awards & Recognition

Blackboard won the following awards in the Education Learning Management category

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Blackboard Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Blackboard.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

1
Since last award

89 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Blackboard?

5% Negative
11% Neutral
84% Positive

Pros

  • Fair
  • Respectful
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 79

Online Learning

83

Course Management

79

Classroom Management

79

Assessments and Quizzes

78

Student Collaboration

78

Gradebook

77

Content Creation

77

Analytics and Reporting

77

Content Management

76

Instructor Led Training

75

Vendor Capability Ratings

Average 76

Ease of IT Administration

79

Quality of Features

78

Breadth of Features

77

Ease of Data Integration

77

Business Value Created

77

Usability and Intuitiveness

77

Ease of Implementation

76

Ease of Customization

75

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

74

Vendor Support

72

Blackboard Reviews

Jiju G.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Very smooth and informative software

Likeliness to Recommend

10 /10

What differentiates Blackboard from other similar products?

Ability to use all the subjects in one platform smoothly

What is your favorite aspect of this product?

Smooth and easy

What do you dislike most about this product?

Sometimes laggy

What recommendations would you give to someone considering this product?

Absolutely best give it a chance

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dev Jyoti ..

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Excellent Product

Likeliness to Recommend

9 /10

What differentiates Blackboard from other similar products?

Blackboard Learn distinguishes itself through its: Experience: Long-standing presence in educational technology. Customizability: Highly adaptable to specific institution needs. Feature Set: Comprehensive tools for course management and communication. Integration: Seamless interoperability with other educational tools. Support: Extensive resources and assistance for users.

What is your favorite aspect of this product?

One of the standout aspects of Blackboard Learn is its customizability. I appreciate how it allows institutions to tailor the platform to their specific needs and preferences, whether it's course design, administrative settings, or integration with other tools. This flexibility enables educators to create personalized learning experiences that meet the unique requirements of their students and curriculum.

What do you dislike most about this product?

One aspect of Blackboard Learn that could be improved is its user interface. While the platform offers robust functionality, the interface can sometimes feel outdated and less intuitive compared to more modern learning management systems. Enhancing the user experience with a more modern and intuitive interface could improve usability and make it easier for both educators and students to navigate and utilize the platform effectively

What recommendations would you give to someone considering this product?

Some recommendations: Customize it to fit your institution's needs. Invest in training and support for users. Engage with the user community for insights. Stay updated on new features and improvements. Collect feedback to continually improve the platform.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Respectful

Roseline A.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Intuitive and Reliable with Room for Improvement

Likeliness to Recommend

10 /10

What differentiates Blackboard from other similar products?

Blackboard Learn stands out from other learning management systems due to its comprehensive integration capabilities, allowing seamless connection with various educational tools and platforms. It offers robust assessment options with customizable quizzes and detailed analytics that help educators track student progress effectively. The platform fosters collaboration through discussion boards, virtual classrooms, and group workspaces, promoting active engagement. Its mobile app ensures learners can access course materials anytime, anywhere, enhancing flexibility.

What is your favorite aspect of this product?

My favorite aspect of Blackboard Learn is its powerful combination of flexibility and collaboration tools. The platform not only allows educators to customize courses to fit their unique teaching styles but also encourages active student engagement through discussion boards, group projects, and virtual classrooms. This balance makes learning more interactive and accessible, helping both instructors and students stay connected and involved throughout the course.

What do you dislike most about this product?

What I dislike most about Blackboard Learn is its sometimes complex and unintuitive user interface. New users—both students and instructors can find it difficult to navigate, especially when accessing certain features or settings. Occasional system slowdowns and glitches can disrupt the learning experience. Improving the overall user experience and streamlining navigation would make the platform much more accessible and enjoyable to use.

What recommendations would you give to someone considering this product?

If you’re considering Blackboard Learn, I’d recommend investing some time upfront to explore its features and customize the platform to fit your specific needs. Take advantage of available training resources to get comfortable with the interface, as this will help smooth the learning curve. Also, ensure your institution has strong IT support to address any technical issues quickly. Overall, Blackboard Learn is a powerful tool for both teaching and learning, but maximizing its benefits requires a bit of patience and willingness to adapt.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

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