BigPanda Customer Reviews 2025 | AIOps

BigPanda

Composite Score

8.3 /10

CX Score

8.5 /10

30 Reviews Write a Review

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What is BigPanda?

Today, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments, resulting in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. BigPanda helps businesses prevent and resolve IT outages with their platform for Event Correlation and Automation, powered by AIOps, improving service availability, reducing costs, and giving their teams time back for digital transformation.

Company Details

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Awards & Recognition

BigPanda won the following awards in the AIOps category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

2 Top Rated Features

2024

BigPanda Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigPanda.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigPanda?

3% Negative

13% Neutral

84% Positive

Pros

Fair
Reliable
Saves Time
Helps Innovate

Feature Ratings

Average 77

Change Control Automation

Security Operations Automation

Analyze Discovery Data

Analyze Activity Data

Explainable and Trainable Algorithms

Performance & Capacity Management Automation

Incident Management Automation

Data Visualization

Event & Alert Management Automation

Operational Task Automation

Problem Management Automation

Vendor Capability Ratings

Average 80

Vendor Support

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

BigPanda Reviews

Lawrence C.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2025

Transform IT operations for good

Likeliness to Recommend

8 /10

What differentiates BigPanda from other similar products?

BigPanda AIOps, with its extreme potential, truly has transformed our IT operations into a smarter, faster, and more collective environment. Our way of managing and responding to IT incidents has been enriched with its insights.

What is your favorite aspect of this product?

I love that incidents from multiple systems with circumstantial data are automatically enhanced with no manual intervention required. Along with this, the API integrations have significantly allowed us to connect them with existing tracking and ticketing tools in no time. One thing that really moves me is its data normalization process, which is quite powerful and standardizes alerts from multiple tools efficiently.

What do you dislike most about this product?

The UI performance sometimes slows down while dealing with large datasets or long timelines. But other than this factor, it's doing well for now.

What recommendations would you give to someone considering this product?

Utilize the custom dashboards building feature to include visual insights into incident trends effortlessly and showcase operational enhancements over time.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Anelia S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

A Real-World Use of BigPanda

Likeliness to Recommend

9 /10

What differentiates BigPanda from other similar products?

Unlike platforms, BigPanda is tool-agnostic. It utilizes “open box" machine learning, where the correlation logic is transparent and explainable to operators. BigPanda acts as a centralized intelligence hub by connecting alerts, incidents, and collaboration tools into a single automated workflow.

What is your favorite aspect of this product?

The way BigPanda cuts down alert fatigue by deduplication and correlating noisy alerts into fewer, actionable incidents is highly significant. I appreciate the proactive onboarding, ongoing support, and personalized recommendations. It performs well even in an environment processing thousands of alerts per minute. It can be enriched with alerts with metadata, making incidents more informative and actionable. I appreciate the way it automates ticket creation and saves our time

What do you dislike most about this product?

BigPanda automates workflows efficiently and delivers outstanding services. There is nothing bad about this tool, everything is going perfectly.

What recommendations would you give to someone considering this product?

BigPanda excels at automating notifications, ticketing, and escalations. If you are looking for an AIOps Platform, then you must try this.

Pros

Continually Improving Product
Efficient Service
Inspires Innovation
Caring

Jacob R.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

AI Sherlock of IT Ops

Likeliness to Recommend

8 /10

What differentiates BigPanda from other similar products?

BigPanda can detect patterns across complex infrastructures, reducing noise and pinpointing the root cause faster.

What is your favorite aspect of this product?

focus on resolution rather than figuring out what went wrong. I’ve seen it help our team cut downtime in half during high-stakes client campaigns

What do you dislike most about this product?

with older systems. I had to spend extra time customizing integrations to make everything work smoothly with legacy tools

What recommendations would you give to someone considering this product?

Test its integration capabilities with your existing stack before fully committing.

Pros

Reliable
Efficient Service
Effective Service
Inspires Innovation

BigPanda

What is BigPanda?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

BigPanda Ratings

86 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love BigPanda?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

BigPanda Reviews

Lawrence C.

Transform IT operations for good

Likeliness to Recommend

Pros

Anelia S.

A Real-World Use of BigPanda

Likeliness to Recommend

Pros

Jacob R.

AI Sherlock of IT Ops

Likeliness to Recommend

Pros

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Feature Ratings

Change Control Automation

Security Operations Automation

Analyze Discovery Data

Analyze Activity Data

Explainable and Trainable Algorithms

Performance & Capacity Management Automation

Incident Management Automation

Data Visualization

Event & Alert Management Automation

Operational Task Automation

Problem Management Automation

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features