Benchmark Email Customer Reviews 2025 | SoftwareReviews

Benchmark Email

Composite Score

7.8 /10

CX Score

8.3 /10

12 Reviews Write a Review

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What is Benchmark Email?

Benchmark Email offers an integrated, automated and robust feature set built to help the enterprise of any size. A powerfully simple and simply powerful email marketing solution designed to help you create and send compelling campaigns with ease.

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Benchmark Email Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Benchmark Email.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Benchmark Email?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 87

Dynamic Content

Contact Database

Auto-Responders

Email Delivery

Basic Reporting and Analytics

Sales Intelligence & Conversion Rates

Surveys and Polling

Segmentation

A/B Testing

Email Templates

Campaign Management

Vendor Capability Ratings

Average 86

Ease of Data Integration

Ease of Implementation

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Benchmark Email Reviews

Leah T.

Role: Student Academic
Industry: Education
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2023

Amazing Email Platform

Likeliness to Recommend

10 /10

What differentiates Benchmark Email from other similar products?

Great testing attributes, templates, and integrations make an email more engaging. Also, it is an excellent program for large email chains, and the analytics for user engagement is helpful.

What is your favorite aspect of this product?

I love that I can test and schedule emails before sending them to mass recipients.

What do you dislike most about this product?

I do not enjoy that I cannot have a custom time to set out an email test, and the list maintenance and management could be more updated.

What recommendations would you give to someone considering this product?

Compare different programs and decide if the price plan is beneficial for your organization, but overall, my team's favorite email program manager.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

atul c.

Role: Vendor Management
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Streamline your email marketing with benchmark

Likeliness to Recommend

8 /10

What differentiates Benchmark Email from other similar products?

The first fall its very ease to use which means to say user-friendly interface and simple intuitive drag and drop email builder. The benchmark email software also provide free plan with some robust features. It provide responsive email design also platform provide a wide range of templates, ensure that emails look great on various device . The best thing is we get 24/7 customer services.

What is your favorite aspect of this product?

My favorite is having a user-friendly interface with some customizable templates and having capabilities of some automation and analytics.

What do you dislike most about this product?

The some point of dislike is there are pricing of premium features and having occasional issues with deliverability and differences in user experience..

What recommendations would you give to someone considering this product?

If you want the exploration of the templates and need email marketing good then this is good software.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Greg F.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Excellent product with a breadth of capabilities.

Likeliness to Recommend

10 /10

What differentiates Benchmark Email from other similar products?

Benchmark has all of the necessary features of an intelligent and feature-rich email platform with CRM capabilities. We love the ability to create multi-touch email drip campaigns with robust reporting.

What is your favorite aspect of this product?

Tagging for segmentation

What do you dislike most about this product?

The email editor is really good but has room for improvement.

What recommendations would you give to someone considering this product?

It stands up to the leading email marketing and CRM tools and is very easy to learn and use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Benchmark Email

What is Benchmark Email?

Company Details

Book a Free Demo Today!

Benchmark Email Ratings

83 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Benchmark Email?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Email Delivery The ability to send email to large number of recipients at-scale.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Surveys and Polling Ability to survey customers and gather feedback.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Benchmark Email Reviews

Leah T.

Amazing Email Platform

Likeliness to Recommend

Pros

atul c.

Streamline your email marketing with benchmark

Likeliness to Recommend

Pros

Greg F.

Excellent product with a breadth of capabilities.

Likeliness to Recommend

Pros

Feature Ratings

Dynamic Content

Contact Database

Auto-Responders

Email Delivery

Basic Reporting and Analytics

Sales Intelligence & Conversion Rates

Surveys and Polling

Segmentation

A/B Testing

Email Templates

Campaign Management

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training