Adobe Commerce Logo
Adobe Commerce Logo
Adobe Systems

Adobe Commerce

Composite Score
8.2 /10
CX Score
8.4 /10
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Software Claimed
Category
Adobe Commerce
8.2 /10

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

6% Negative
11% Neutral
83% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Helps Innovate

Feature Ratings

Average 77

Content Management

79

Catalog Management

79

Payment Processing

79

Order Portal

79

Order Management

79

Reporting and Analytics

77

Integrated Search

76

Content Localization

75

Retargeting Capabilities

75

Microsite Management

74

Predictive Recommendations

71

Vendor Capability Ratings

Average 76

Breadth of Features

80

Quality of Features

80

Ease of Data Integration

78

Business Value Created

77

Usability and Intuitiveness

76

Product Strategy and Rate of Improvement

76

Ease of Implementation

75

Ease of IT Administration

75

Ease of Customization

75

Vendor Support

74

Availability and Quality of Training

74

Adobe Commerce Reviews

Simon G.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

adobe is a great product, well thought out.

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

It has a few additional features, which helped our decision.

What is your favorite aspect of this product?

It's ease of use.

What do you dislike most about this product?

nothing comes to mind

What recommendations would you give to someone considering this product?

Just do your research.

Pros

  • Effective Service
  • Helps Innovate
  • Performance Enhancing
  • Caring

Cons

  • Commodity Features
  • Less Generous
  • Under Delivered

Akhil Kumar V.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

FLEXIBLE AND INNOVATIVE

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

RICH B2B CAPABILITY AND SCALABILITY, FLEXIBLE.

What is your favorite aspect of this product?

CUSTOMIZATION CAPABILITY

What do you dislike most about this product?

IT IS COMPLEX.

What recommendations would you give to someone considering this product?

START SMALL AND FOCUS ON SEO.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Sajin T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy to use, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Adobe Commerce from other similar products?

Strong Community and Support Security and Compliance Customization and Flexibility

What is your favorite aspect of this product?

Customization options

What do you dislike most about this product?

Not that easy to understand for a beginner

What recommendations would you give to someone considering this product?

bit complex, but it will add business value.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

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